“Excellent service Really happy with the service I received from MajestyCoffee on my order. Needed my order in a pinch, and they shipped the PEAK out the same day, but it arrived with a missing part. I emailed them and they sent the replacement piece out the next day without any hassle. Will definitely be ordering more machines from them. ”

- Jonathan C. (Mahlkonig PEAK Espresso Grinder Customer)
“Painless transaction, prompt delivery. ”

- Arthur S. (Mahlkonig K30 Customer)
“Great job y'all. Love the machine, packaging for shipment was awesome. I was afraid there might be damage but it was fine. Great job of taking the order and keeping me up to date on shipping. It arrived on the exact date you said it would. ”

- Allen (Quick Mill QM67 Evo Espresso Machine Customer)

Design Issues

No issues with Majesty Coffee. Product has design issues. The steam release valve sticks requiring machine to be monitored while heating. Spot on coffee handle is not at right angle to handle making it difficult to pack coffee. Steam wand is too close to tank making it difficult to forth. Drip tray slides easily, easier not to use it. Space between drip tray and coffee handle limits size and shape of cup, making double shots more difficult. The PC-16 is not for armatures..

Delivery

I work from a shared space, my business address is my home, but you were unable to deliver to my home a piece of equipment that was neither heavy nor big. Was very complicate to arrange the pick up from a fedex location 1.5 hours from my home.
Other than that equipment works very well.
Andrea G. NY

Hi Andrea, Very sorry you had issues with Fedex. We don't see any emails from you regarding this situation, but we would have been happy help. If you ever encounter any machine or shipping issues in the future, let us know and we'll get it resolved quickly.

Exceeded my high expectations!

I’ve owned high end espresso machines for the last 25 years. La Speziale Dream is the best!
Beautiful design, fast heating and endless ability to produce consistent high quality espresso, lattes, etc.

Excellent!

My order was promptly processed. I was kept advised of its progress. Shipping was fine. My questions were answered by customer service with absolutely no delay. Highly recommended! Roaster works really well. There are two issues...it's difficult to hear cracks, and the volume on the shut off warning needs to be increased.

Machine Didn’t Function

Attempted to get the issue resolved within Majesty Coffee, but they transferred me to the manufacturer (Gene). Manufacturing company hasn’t done anything to resolve the issue. Waited months to get this roaster only to receive a defective one.

Hi Kyle, Very sorry about your roaster having issues. Gene Cafe does handle the warranty and unfortunately they've been short staffed due to the COVID-19 situation. We've already contacted the owner of Gene Cafe USA for you to get this fixed quickly.

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