Majesty Coffee Customer Reviews

Based on 418 reviews
82%
(344)
8%
(33)
5%
(19)
1%
(3)
5%
(19)
A slight flaw remedied promptly

My X54 arrived with the translucent silicone-like backflow preventer bent into the lower grinding wheel and particles of it came out into my grind… I called and talked with Tony at Majesty and he gave me the Malkonig direct number and they in turn mentioned what had happened while in shipment that had brought on this issue and has sent to me a factory fresh replacement that is quite easy to remedy and this prompt customer support from both the merchant and manufacturer have been spot on… I love this little grinder

Great Idea but…

I received this particular item (Malkonig X54) quite promptly from Majesty and it was very well packaged… I have used it for only four (4) times… a single cup per day after running approximately 15 grams of roasted whole beans through it on its initial use for a “clean-out run” and found the grind, once the adjusting wheel was set, to be very consistent in my selection for a French press cup: HOWEVER, on this, the fourth day, two (2) fairly large chunks of a silicone-like substance that was used downline from the grinding portion of this grinder came out of the spout of which the manufacturer must have used to seal the discharge channel and into the spout discharge they came…
I have minimally used this grinder for I only grind for one (1) cup per day… about 18 grams per time.
I am awaiting to see what options that may come to me from Majesty in remedying this particular machine’s defect… Otherwise, it’s a great home machine except for this one particular shortcut that Malkonig took to channel the grind from the grinding portion of the machine… and, hopefully, this is the only X54 that this has had this issue but….

Majesty coffee is a great distributor and the Baratza grinder is a great product and the sound of the machine is a little loud but overstated in other reviews.

Exceeds Expectations

I did extensive research on the Eureka Mignon Specialita Espresso Grinder, and I am very pleased to share that this grinder has exceeded my expectations for build quality, quietness and producing precise espresso grind for my home cafe.

La Pavoni—the ultimate machine.

I had a La Pavoni in the past, so I knew what I was getting into. It’s not a machine for the casual user. But if you spend the time and effort learning how to use it, you will be rewarded. Majesty Coffee’s tutorial is very good. You will need a good espresso grinder, and a gram scale is also handy.

Saeco royal

I have had Juras and other brands and this Saeco by far makes the best coffee of all as well as super easy to clean! Love it

Great espresso machine

I have been using this Espresso machine for 4+ years. It is very robust. Steam wands deliver consistently and with good control (handles let the steam out gradually and not abruptly). Two espresso groups have dispencing buttons that are programmable (for each button you can decide how much pull you want), and let me tell you, it is consistent - every time you pull, it delivers pretty much the same amount. Water dispencer in the center of the machine is very hot - water comes out heated by steam so it is boiling. Easy to heat up cups and also make tea.

Maintenance-wise - machine is very simple inside, and is well designed. Of course if you use no filters on the feeding line to the machine, you will have calcification of the pipes on the inside according to the water harness in your area. But even then it is not that difficult to clean it - the service technician should not charge you over the top for it since it is not of high complecity.

In 4 years I had to service it 3 times. Once the water meter had to be replaced ($200). Once the o-ring on water solenoid needed to be replaced ($3.00). Once cleaning of the line from calcification - this is by the hour charge unless you have someone who can service it for free. Decalcification of the line took about 2 hours.

Of course you have to change the rubber rings on group heads and also the mesh - but you also can clean the mesh to a like new condition - that is up to you. Rubber rings are about $12.00 to replace. So as you can see this machine is not so high costs in maintenance due to being very simple. Yet it is a work horse.

Quick Delivery

This is the second espresso machine that I have bought from Majesty coffee, and they are great! I will never use another equipment supplier!

From La Pavoni to Quick Mill

We have hoped to replace our aging La Pavoni lever, but there were supply issues, and the Majesty sales rep recommended this machine. For us it was a major improvement in espresso quality, and we would certainly recommend the machine. Others with a lever maching might find the reasons useful:

1. The biggest effect is that this machine has precision temperature control via a PID - that dramatically improved quality vs a lever machine where the water is always very hot.

2. Pressure can be precisely controlled (in the Pavoni one has to take the bottom off the machine, and the adjustment is much cruder).

3. There is timer so shot amounts can be precisely timed.

4. To get steam one has to turn up the temperature which can take a bit of time, but we found that doing coffee and then the steam is pretty efficient. The insulated steam wand is really nice - easy to clean. On the Pavoni one needs to scrape of the milk that scales up the wand due to the heat.

5. A nice thing about the Pavoni is that it is easy to fix. Since the quick mill is mainly manual, there number parts is less than an automatic double boiler, so we expect it to be reliable. Parts seem easily available, so for a DIY person it should be self maintainable. The E61 group head is not only nicer, but also parts are widely available.

In conclusion, we are very happy with the move from a La Pavoni lever to the QM Alexia Evo. Time will tell re reliability. and we will report back if there is news on that front.

It’s a workhorse grinder. I’m sure there are more expensive ones that are slightly more precise but for bulk grinding. It gets the job done.

Great company!

Great espresso machine! Very quick and efficient delivery.

Amazing grinder and excellent customer service!

I needed the grinder for my bar in a fixed date, I was not sure it would arrive on time so I contacted the Majesty team and they made everything in their power to fulfill the order! I got a shipping label next day, they truly went above and beyond plus the prices were lower due to their sales and coupons. The grinder was new and well packaged. Will definitely buy again from them! Thanks guys!!

LELIT Bianca V3 Dual Boiler

Very Pricey! And not in a good way. So get past that first. We have a LaPavoni lever machine and we wanted more options and precision from our next machine. And it is definitely that. Steam/Frothing better than ever, and that’s without the water line hooked up. Loved the side mount ability for water. Practice practice practice to get the grind right AND the bars on the pull to hit 9 or 10. Very hit and miss when starting out, mostly miss lol for now. But, the quality of the pull even now is considerably better, way better than the LaPavoni. Bottom line, love it. If you can get past the price point and you can dial it in, you’ll love it. Now for the cons. First, the display menu is small and using it blows. If you have to keep going thru it you will not be happy. Second, it keeps just displaying the coffee boiler and doesn’t alternate the steam boiler. That blows. Lastly the other two gages on the right are just not in a clear line of sight. So you end up not looking at them. That’s it honestly for cons, everything else is beautiful.

The customer service was excellent and my order shipped very quickly. Very satisfied customer

2810E so far so good

Originally wrote 5 star review but it showed as 1 star
Very satisfied

Enjoy Caffeine

Excellent purchase. Arrived in timely manner and makes excellent expresso and Americano. Enjoying exploring and experimenting. Upgraded from my old DeLongi LasSpecialista.

G
La Pavoni Europiccola Home Single Cup Espresso Machine EPBB-8
Gerald Cox
A big surprise! I thought it would be difficult to pull a great espresso.

After some practice I really like this! I could get addicted and it’s fun! Buy a good grinder!!!

Great Grinder

Put this thing to work in our cafe, saves us a ton of waste and time. I can't recommend this enough. Very little retention, very little mess and very easy to clean and use. Buy it, you won't be disappointed.

Mahlkonig E65S Espresso Grinder

Mahlkonig E80 Supreme On-Demand Espresso Grinder

Musica Volumetric

Love it!!

La Pavoni Professional

I love La Pavoni espresso machines. I purchased my first machine in Firenze in 1984, almost 40 years ago. It continues to be a solid, reliable machine that makes a great coffee. I recently purchased a Professional so I could have the convenience of the larger boiler for serving guests easily. My brother has had a Professional longer than I’ve had my Europicola, so I’m familiar with both the machines models. What I notice with the new machine is that the components are not as sturdy as they used to be, not as heavy duty. Some pieces jiggle in comparison to my great old Europicola. I’m still very excited to have the Professional and know it will be wonderful for entertaining, but like so many things they don’t make them like they used to. Majesty Coffee was prompt and reliable. I would definitely use them again.

Avoid this machine

I roast coffee and thought this would be a good machine to test espresso with different pressure and prewetting settings. I also thought Simonelli had a pretty good reputation in the industry. After 2 years with this machine, I couldn’t have been more wrong.

To start, even though Majesty site said shipping within 1 business day at the time, Simonelli was pretty slow getting bench testing done and getting the machine to me. This should have been my first clue.

From the start the machine had issues with a thermal fuse. This was not just an issue with my machine- it has been an issue for most people I know with the same machine. It would go out about every 4-6 months. To be fair though, after the first 3 fuses, the most recent one has lasted over 12 months. But I believe the fuse issue was a defect.

There were also leak issues on the steam valve fitting and the discharge pipes. I am not a heavy user so having these things happen so quickly was a surprise and caused more downtime.

Worst of all, the machine relies on an iOS or Android app for many of its features. There is no way to adjust many of these features (prewetting, auto purge, steam temperature , group pressure, on/off scheduling) without it. As of right now, that app has been ‘down for maintenance’ for over a month. And when it was taken down it disabled the previous version leaving all users with disabled features on their machines. In my opinion, it should not be legal to sell a product with certain features advertised and then have the manufacturer disable those features remotely at any time. But that’s what is happening. And it could happen again. Eventually if they stop supporting the app it’s entirely possible these features could disappear forever. Needless to say that’s not acceptable.

Long story short- if you need a machine you can rely on day to day- this is not that machine. Avoid it at all costs.

Hi Paul,

Sorry to hear about your frustration with the E1 Prima. Currently, all E1 Prima units ship within 24-48 business hours. At the time of your order Victoria Arduino was a bit slower to bench test. This is no longer the case.

Regarding the fuse, yes it seems as though E1 now uses the proper fuse. Fuse issues have been exceeding rare in the last 12+ months for this machine.

You did have a gasket that wore down and a valve that began leaking. Both of those were replaced free under warranty and are normal for any machine.

The app itself is something out of our control, as this is handled by VA in Italy. All high end prosumer machines use apps so this can happen on any comparable machine. We have been told the app should be back up soon. VA can not shut down your machine remotely, as the machine is still functional without the app, it just cannot perform those other features you mentioned.

We hope once this app issue is fixed you can begin enjoying all the features of your E1 again.

- The Majesty Coffee Team

Mahlkonig E65S GBW Espresso Grinder

Good but slow

Takes roughly 6 seconds to dispense enough grounds for a double shot. Our other machines take about 2 seconds.