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Mahlkonig EK43 Filter Coffee Grinder

SKU: EK43

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$2,700.00 $3,200.00



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Who Should Buy The Mahlkonig EK43? 

Medium to Large Coffee Shops

The Mahlkonig EK43 is one of the most popular retail coffee grinder models for higher-volume coffee shops. Few grinders come close to the quality and speed it offers.

The huge 98mm flat burrs supply a consistent grind and deliver results in record time. Over three pounds of coffee are ground on an average setting in just one minute while the EK43 stays perfectly cool—you can safely grind continuously when it gets busy.

A convenient bag clamp holds retail bags in place so that you can operate the EK43 hands-free while attending to other pressing tasks to improve customer service. And if you need to grind for drip or pour-over coffee brewing, the EK43 is your all-in-one shop grinder.

With the wide fineness range all the way from a fine Turkish grind to French press and cold brew settings, the EK43 does it all (faster).

Roasteries

Grinding samples in roasteries requires an efficient and highly precise grinder. Without a doubt, the powerful EK43 fits the bill.

It will grind sample after sample without overheating, and lockable slide plates on the hoppers give you the opportunity to swap coffee types with ease. 

Topping it all off with an extensive fineness range and stepless grind adjustment, the EK43 offers coffee roasters more choice, high accuracy, and top performance.

Restaurants

As a retail grinder, it may seem that the EK43 is not cut out for restaurants. On the contrary, the EK43 can actually grind more than coffee with special burrs: spices, grains, seeds, and other foods.

If your restaurant has multiple grinding needs, the EK43 could be a great fit. The ability to grind coffee and other products means lots of options for coffee service and recipes to potentially broaden your menu.


Description

The EK43 packs power and prestige into a retail coffee grinder.

With one of the highest grinding capacities on the market, the Mahlkonig EK43  surpasses most models in speed and performance. It grinds coffee into perfectly uniform particles in as little as 20 seconds.

A built-in bag clamp allows you to grind coffee and see to other tasks at the same time while the stepless grind adjustment dial can be set for anything from real Turkish coffee and espresso to French press.

Super cool grinding ensures that the quality of the coffee is always protected. Provide better customer service, more flexibility, and a superior product with the EK43. 

Get more flavor from your coffee with the EK43.

The uniformity of the coffee particles that the EK43 produces means cleaner, well-balanced flavors. Harsher flavors and inconsistency are avoided by design, making your product more reliable and desirable for the customer.

Few models keep grinding cool as efficiently as the EK43. Thanks to the comprehensive design, it can be used for continuous grinding of retail coffee and drip coffee for your business without compromising flavor.

Mahlkonig engineers grinders to meet the highest quality standards.

The German brand Mahlkonig has been in the business for nearly a century. Associated with high performance and precision, Mahlkonig continues to provide the coffee world with best-in-class grinder designs.

Key Features and What They Mean

98mm Flat Burrs

The huge grinding discs in the Mahlkonig EK43 provide super quick and cool grinding to help you provide faster customer service and a high-quality product. Coffee on a fine Turkish setting is ground at 2.8 pounds per minute while coarser settings supply 3.4 pounds of ground coffee per minute.

Bag Clamp

The bag clamp holds retail bags while the EK43 grinds. You can walk away until all the coffee is ground, interact with customers more, and get more tasks completed.

Knock-Off Device

To prevent precious coffee from being wasted, this model comes with a knock-off device the user taps to clear the chute. It’s an easy way of limiting waste and minimizing the risk of leftover coffee from different batches.

Stepless Grind Adjustment

Turn the stepless grind adjustment dial fluidly and in any increment to determine the most accurate setting for any coffee. You don’t have to settle for a nearly-perfect fineness setting with this system.

Hopper Magnet

The hopper magnet safeguards the grinding discs in case metal objects make their way in, potentially helping them last much longer.

Lockable Hopper

If you want to change out the hopper, just slide the locking mechanism in place and take the hopper off, beans and all. This makes it easier to swap hoppers with different coffee types.

Grinder Options

Color Options

Want your Mahlkonig EK43 to match your decor? Choose from three color options: Black, Red, and White.

Hopper Options

The EK43’s standard hopper makes the total height of the grinder about 30 inches. If you need more room, a shorter hopper is available.

The shorter hopper reduces the height of the EK43 to 26.8 inches. This considerable height reduction may make all the difference for smaller shops and crowded spaces.

EK43 Features & Specifications

Hopper Capacity 2.2 lbs
Grinding Capacity - Turkish 2.8 lbs/min
Grinding Capacity - medium 3.4 lbs/min
Voltage 100-115 V
Frequency / Phases 60 Hz / Single-Phase
Motor - rated power, Amps / hp 12 / 1.75
Grinding Disc Diameter 98 mm
Dimensions (w x d x h)

9.0“ x 16.1“ x 30.0“

9.0“ x 16.1“ x 26.8“ (Short Hopper)

Net weight 52.9 lbs
Shipping Weight 57.3 lbs
EQUIPMENT FEATURES
Bag Clamping Yes
Knock-off Device Yes
Hopper Magnet Yes
Overload Protection Yes
SPECIAL FEATURES
Real Turkish Fine Grinding Yes
Espresso Grinding Yes
Large Hopper 6.6 lbs
Other Grinding Goods Coffee, spices, grains, poppy seed, linseed
Listings ETL listed

Common Questions and Answers

Q: What is the difference between a flat burr grinder like the EK43 and a conical burr grinder?

A: As a flat burr grinder, the EK43 gives you totally consistent coffee particles. They’re uniform in size, which helps to meld the flavors of the coffee together. Many enthusiasts also note an underscoring of deeper tasting notes in coffee ground in a flat burr model.

The conical burr grinder is the other popular coffee grinder type. Its internal mechanisms work a bit differently and produce bimodal particles, or coffee particles of two different sizes. As a result, certain flavors are emphasized, notably brighter flavors.

The great thing about a flat burr grinder is that it makes it easier to maintain a rich, balanced flavor. While you’re brewing coffee ground in a conical burr grinder, the finer particles might become over-extracted or the larger particles might be under-extracted depending on your process.

If you want an easier approach to great coffee flavor, the EK43 is pretty much unbeatable.

Q: How does stepless grind adjustment work in the EK43?

A: Stepless grind adjustment means that you have the freedom to choose any fineness setting you want for the coffee.

The alternative, a stepped grinder, gives you certain presets to work within. This can be great for less experienced users as it’s easy to find settings.

That being said, it’s not always ideal if you want coffee ground more precisely. Precision translates to a more refined flavor profile, so if you want to bring out the nuances of the coffee, getting the exact fineness setting you need with stepless grind adjustment is part of the process.

Q: How does burr size affect the coffee?

A: Burr size may have quite a significant impact on the coffee. A larger burr can actually help to maintain cooler grinding, which ends up preserving the flavor of the final product.

Here’s how it works. Larger burrs have larger surfaces with more “teeth,” so they need to rotate fewer times to grind the coffee. Because of this, less friction is created and the motor runs for a shorter period of time, so less internal heat is produced.

The reason this is important is that heat can actually damage the coffee flavor and quality. You might notice that coffee that was overheated as it was ground tastes a little on the burned side.

The EK43’s 98 mm burrs are considered to be fairly massive even by large burr grinder standards, contributing to this model’s ultra cool grinding. It’s why you’re able to grind all day long without worrying about heat issues.


Product Resources

EK43 Full Specification Sheet

 

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Mobile Users - Please Scroll to the Bottom to View Product Reviews.

Who Should Buy The Mahlkonig EK43? 

Medium to Large Coffee Shops

The Mahlkonig EK43 is one of the most popular retail coffee grinder models for higher-volume coffee shops. Few grinders come close to the quality and speed it offers.

The huge 98mm flat burrs supply a consistent grind and deliver results in record time. Over three pounds of coffee are ground on an average setting in just one minute while the EK43 stays perfectly cool—you can safely grind continuously when it gets busy.

A convenient bag clamp holds retail bags in place so that you can operate the EK43 hands-free while attending to other pressing tasks to improve customer service. And if you need to grind for drip or pour-over coffee brewing, the EK43 is your all-in-one shop grinder.

With the wide fineness range all the way from a fine Turkish grind to French press and cold brew settings, the EK43 does it all (faster).

Roasteries

Grinding samples in roasteries requires an efficient and highly precise grinder. Without a doubt, the powerful EK43 fits the bill.

It will grind sample after sample without overheating, and lockable slide plates on the hoppers give you the opportunity to swap coffee types with ease. 

Topping it all off with an extensive fineness range and stepless grind adjustment, the EK43 offers coffee roasters more choice, high accuracy, and top performance.

Restaurants

As a retail grinder, it may seem that the EK43 is not cut out for restaurants. On the contrary, the EK43 can actually grind more than coffee with special burrs: spices, grains, seeds, and other foods.

If your restaurant has multiple grinding needs, the EK43 could be a great fit. The ability to grind coffee and other products means lots of options for coffee service and recipes to potentially broaden your menu.


Description

The EK43 packs power and prestige into a retail coffee grinder.

With one of the highest grinding capacities on the market, the Mahlkonig EK43  surpasses most models in speed and performance. It grinds coffee into perfectly uniform particles in as little as 20 seconds.

A built-in bag clamp allows you to grind coffee and see to other tasks at the same time while the stepless grind adjustment dial can be set for anything from real Turkish coffee and espresso to French press.

Super cool grinding ensures that the quality of the coffee is always protected. Provide better customer service, more flexibility, and a superior product with the EK43. 

Get more flavor from your coffee with the EK43.

The uniformity of the coffee particles that the EK43 produces means cleaner, well-balanced flavors. Harsher flavors and inconsistency are avoided by design, making your product more reliable and desirable for the customer.

Few models keep grinding cool as efficiently as the EK43. Thanks to the comprehensive design, it can be used for continuous grinding of retail coffee and drip coffee for your business without compromising flavor.

Mahlkonig engineers grinders to meet the highest quality standards.

The German brand Mahlkonig has been in the business for nearly a century. Associated with high performance and precision, Mahlkonig continues to provide the coffee world with best-in-class grinder designs.

Key Features and What They Mean

98mm Flat Burrs

The huge grinding discs in the Mahlkonig EK43 provide super quick and cool grinding to help you provide faster customer service and a high-quality product. Coffee on a fine Turkish setting is ground at 2.8 pounds per minute while coarser settings supply 3.4 pounds of ground coffee per minute.

Bag Clamp

The bag clamp holds retail bags while the EK43 grinds. You can walk away until all the coffee is ground, interact with customers more, and get more tasks completed.

Knock-Off Device

To prevent precious coffee from being wasted, this model comes with a knock-off device the user taps to clear the chute. It’s an easy way of limiting waste and minimizing the risk of leftover coffee from different batches.

Stepless Grind Adjustment

Turn the stepless grind adjustment dial fluidly and in any increment to determine the most accurate setting for any coffee. You don’t have to settle for a nearly-perfect fineness setting with this system.

Hopper Magnet

The hopper magnet safeguards the grinding discs in case metal objects make their way in, potentially helping them last much longer.

Lockable Hopper

If you want to change out the hopper, just slide the locking mechanism in place and take the hopper off, beans and all. This makes it easier to swap hoppers with different coffee types.

Grinder Options

Color Options

Want your Mahlkonig EK43 to match your decor? Choose from three color options: Black, Red, and White.

Hopper Options

The EK43’s standard hopper makes the total height of the grinder about 30 inches. If you need more room, a shorter hopper is available.

The shorter hopper reduces the height of the EK43 to 26.8 inches. This considerable height reduction may make all the difference for smaller shops and crowded spaces.

EK43 Features & Specifications

Hopper Capacity 2.2 lbs
Grinding Capacity - Turkish 2.8 lbs/min
Grinding Capacity - medium 3.4 lbs/min
Voltage 100-115 V
Frequency / Phases 60 Hz / Single-Phase
Motor - rated power, Amps / hp 12 / 1.75
Grinding Disc Diameter 98 mm
Dimensions (w x d x h)

9.0“ x 16.1“ x 30.0“

9.0“ x 16.1“ x 26.8“ (Short Hopper)

Net weight 52.9 lbs
Shipping Weight 57.3 lbs
EQUIPMENT FEATURES
Bag Clamping Yes
Knock-off Device Yes
Hopper Magnet Yes
Overload Protection Yes
SPECIAL FEATURES
Real Turkish Fine Grinding Yes
Espresso Grinding Yes
Large Hopper 6.6 lbs
Other Grinding Goods Coffee, spices, grains, poppy seed, linseed
Listings ETL listed

Common Questions and Answers

Q: What is the difference between a flat burr grinder like the EK43 and a conical burr grinder?

A: As a flat burr grinder, the EK43 gives you totally consistent coffee particles. They’re uniform in size, which helps to meld the flavors of the coffee together. Many enthusiasts also note an underscoring of deeper tasting notes in coffee ground in a flat burr model.

The conical burr grinder is the other popular coffee grinder type. Its internal mechanisms work a bit differently and produce bimodal particles, or coffee particles of two different sizes. As a result, certain flavors are emphasized, notably brighter flavors.

The great thing about a flat burr grinder is that it makes it easier to maintain a rich, balanced flavor. While you’re brewing coffee ground in a conical burr grinder, the finer particles might become over-extracted or the larger particles might be under-extracted depending on your process.

If you want an easier approach to great coffee flavor, the EK43 is pretty much unbeatable.

Q: How does stepless grind adjustment work in the EK43?

A: Stepless grind adjustment means that you have the freedom to choose any fineness setting you want for the coffee.

The alternative, a stepped grinder, gives you certain presets to work within. This can be great for less experienced users as it’s easy to find settings.

That being said, it’s not always ideal if you want coffee ground more precisely. Precision translates to a more refined flavor profile, so if you want to bring out the nuances of the coffee, getting the exact fineness setting you need with stepless grind adjustment is part of the process.

Q: How does burr size affect the coffee?

A: Burr size may have quite a significant impact on the coffee. A larger burr can actually help to maintain cooler grinding, which ends up preserving the flavor of the final product.

Here’s how it works. Larger burrs have larger surfaces with more “teeth,” so they need to rotate fewer times to grind the coffee. Because of this, less friction is created and the motor runs for a shorter period of time, so less internal heat is produced.

The reason this is important is that heat can actually damage the coffee flavor and quality. You might notice that coffee that was overheated as it was ground tastes a little on the burned side.

The EK43’s 98 mm burrs are considered to be fairly massive even by large burr grinder standards, contributing to this model’s ultra cool grinding. It’s why you’re able to grind all day long without worrying about heat issues.


Product Resources

EK43 Full Specification Sheet

 

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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Majesty Coffee Customers

Customer Reviews

Based on 6 reviews
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C
C.W.
Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

W
W.C.
Mahlkonig GH-2

I couldn't be more pleased with this grinder. It's fast and virtually zero retention. The service at Majesty Coffee is also excellent. The grinder arrived well packed and in perfect condition. I would highly recommend them. Good job guys!

A
A.A.

Mahlkonig EK43 Filter Coffee Grinder

T
T.C.
5/5

Great customer service and fast shipping! Product works well!

t
t.b.
5/5

Mahlkonig EK43 Filter Coffee Grinder



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★ Customer Reviews ★

MajestyCoffee Verified Customer Testomonials

120 reviews
82%
(98)
16%
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Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

Quick and easy with a little mess.

As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

GoodService

Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
Thanks

Fiorenzato Evo Electronic Coffee Grinder F64

Izzo Alex Leva

Well right at one year ago I got my Alex Leva and dearly love it .. But today after right at one year of use it has stopped working... You flick the on switch and nothing , the PID does not light up but the on/off switch lights up sometimes but not always.. Other than the light on the on/off switch the machine seems dead... I do hope this is not a big deal after just a year of use... Up until this point I would give my Alex Leva a five star rating , but now I may have to revise my review... We shall see.