La Pavoni Europiccola 8 Cup Espresso Machine EPC-8
Great customer service! Everything shipped in a timely manner and was very happy with the products
I work from a shared space, my business address is my home, but you were unable to deliver to my home a piece of equipment that was neither heavy nor big. Was very complicate to arrange the pick up from a fedex location 1.5 hours from my home.
Other than that equipment works very well.
Andrea G. NY
Very sorry you had issues with Fedex. We don't see any emails from you regarding this situation, but we would have been happy help. If you ever encounter any machine or shipping issues in the future, let us know and we'll get it resolved quickly.
Attempted to get the issue resolved within Majesty Coffee, but they transferred me to the manufacturer (Gene). Manufacturing company hasn’t done anything to resolve the issue. Waited months to get this roaster only to receive a defective one.
Very sorry about your roaster having issues. Gene Cafe does handle the warranty and unfortunately they've been short staffed due to the COVID-19 situation. We've already contacted the owner of Gene Cafe USA for you to get this fixed quickly.
Prompt accurate service by knowledgeable people!!!
Thank you Tim! Hope to hear back from you soon.
- Mike & The Majesty Coffee Team