Hello

Unfortunately I just received my grinder yesterday after being lost from carrier. When I opened the box the part that holds the beans is scratched I don’t think it affects how it works however I would like it to look brand new not used. Is there a replacement for that part? I do have pictures I can send. It was finally delivered on 8-15-25.

I love this grinder. Built like a tank, and unlike many other grinders - NO static build-up.
Beautiful consistent grind quality, great at extracting the most flavor and a and aroma possible.

I got this yesterday for use in a home setting. Took around a pound of beans to adjust the grinder and machine in. While not a professional I am sure with time it will get even better.
As it doses, I'm not seeing any spillage. Fast accurate dose. Probably took only a few minutes total from the first cut of the box to running the machine. Love the machine and would buy it again

Certainly quiet, and grind consistency is excellent. I do not experience the mohawk the other reviewer mentions, though I can see how that might happen with the flat spout.

I dinged a star because twice I've had the motor jam. Essentially something happens where some beans get stuck and the motor doesn't have quite enough torque to start. That's fairly startling when you push the button and nothing happens but the countdown timer just goes, and you just dropped a bunch of coin on this grinder. The "solve" of emptying the grinder and then refilling it isn't a treat either. But it's only happened twice in several months, so I thought it merited a single star decrease only.

My two other comparisons are the Baratza Forte and the Mahlkonig E65GBW. This crushes the Baratza for d*mn sure but the Mahkonig is definitely better. That also adds a $k or more so probably not fair.

Upgraded to the Ceado and I am very happy. It is a quiet quiet powerhouse with the very accurate and consistent grind. God shots galore!