Can not get it to grind at the finest setting, it starts and stops never finishing your programmed grind settings! Anything above this setting the grinder works fine. I have been using my sette 270 wi since November 2016.
Hi Allan,
Sounds like the grinder has been working well for almost 8 years now. Sorry you're disappointed, it sounds like it may need to be deep cleaned. If that doesn't work, you can contact support@baratza.com with your serial # I'm sure they can advise on if there's anything that can be done or if it's time for a new grinder.
- The Majesty Coffee Team
I have been loving my new espresso machine! It is taking some time to dial in, but it has been a fun process.
My experience with Majesty Coffee was highly personalized. I had 8-9 emails with them about different color combinations, changing my mind as we went. They were service oriented every step of the way. They were out of the Elizabeth, so they offered a Bianca v3 which has ended years of frustration trying to get excellent shots and silky milk. It is spoiling me to a degree that I won’t be able to get coffee from a cafe without thinking that I could do so much better at home.
My X54 arrived with the translucent silicone-like backflow preventer bent into the lower grinding wheel and particles of it came out into my grind… I called and talked with Tony at Majesty and he gave me the Malkonig direct number and they in turn mentioned what had happened while in shipment that had brought on this issue and has sent to me a factory fresh replacement that is quite easy to remedy and this prompt customer support from both the merchant and manufacturer have been spot on… I love this little grinder
I received this particular item (Malkonig X54) quite promptly from Majesty and it was very well packaged… I have used it for only four (4) times… a single cup per day after running approximately 15 grams of roasted whole beans through it on its initial use for a “clean-out run” and found the grind, once the adjusting wheel was set, to be very consistent in my selection for a French press cup: HOWEVER, on this, the fourth day, two (2) fairly large chunks of a silicone-like substance that was used downline from the grinding portion of this grinder came out of the spout of which the manufacturer must have used to seal the discharge channel and into the spout discharge they came…
I have minimally used this grinder for I only grind for one (1) cup per day… about 18 grams per time.
I am awaiting to see what options that may come to me from Majesty in remedying this particular machine’s defect… Otherwise, it’s a great home machine except for this one particular shortcut that Malkonig took to channel the grind from the grinding portion of the machine… and, hopefully, this is the only X54 that this has had this issue but….