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Rocket Boxer 2 Group Espresso Machine Volumetric CME353C0040

SKU: CME353C0040

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$7,400.00


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Who Should Buy The Rocket Espresso Boxer 2 Group Espresso Machine? 

Medium to Large Coffee Shops

When it gets busy—really busy—you’ll come to depend on the Rocket Espresso Boxer 2 Group Volumetric for its ability to knock out a line of drinks before it gets backed up. 

This two-group machine contains a giant 13.2 liter copper heat exchange boiler that won’t let you down during the highest volume hours, days, and seasons. You’re going to love the volumetric dosing buttons—they’re programmable for fast usage and consistent espresso.

Sustaining internal temperatures with high accuracy with a thermosiphon, quality espresso is what this machine promises. And with an internal layout that makes it easy to find, repair, or replace components, you can keep this machine in tip-top shape and running smoothly for years to come.

If you’re looking for a mega powerful but easygoing machine, you found a match in the Boxer 2 Group Volumetric.

Restaurants

Charming with its sleek minimalist exterior, there’s more to this machine than meets the eye. Underneath the shiny stainless steel is a high-test boiler and microprocessing technology to deliver quality espresso drinks one after another, helping your staff serve customers quickly and efficiently. 

If your staff has never touched an espresso machine before, they’ll have no trouble with this machine’s programmed delivery of espresso shots, cool-touch steam wands, and automatic backflushing system.

Because it’s such a gorgeous machine, you can place it somewhere where customers will see their lattes made right before their eyes. It’s not hard to impress with this model.

Offices

Avoiding overcomplicated processes, this volumetric machine offers a large office straightforward operation and maintenance. In other words, exactly what employees lacking barista expertise need.

It takes the bare minimum of training to make cafe-style espresso and velvety steamed milk on this machine. Effortlessly producing a steady stream of high-quality drinks, it will even perform its own backflushing at the end of the day so that employees don’t have to divert much attention to machine cleaning.

Between the no-burn steam wands and intuitive controls, your staff will have no trouble making coffee right at the office and skipping trips to the coffee shop that can eat into productivity time.

Description

Unlock unbeatable power and performance with the Boxer 2 Group Volumetric.

The Rocket Espresso Boxer 2 Group Volumetric is Rocket’s answer to the need for espresso uniformity and consistency in high-volume locations. It’s a workhorse of a machine, powering through drink after drink with an inexhaustible 13.2 liter heat exchange boiler.

With a temperature-regulating thermosiphon and robust steam wands, every latte is prepared with lush espresso and oh-so creamy and delicate microfoam. 

Adding a manual switch to the volumetric design allows baristas to choose automated shot consistency or vary extraction on demand per customer requests. Together with the dual pressure gauge and adjustable water temperature, the machine offers real control to baristas dedicated to their craft.

The Boxer 2 Group Volumetric is easy to use—and easy on the eyes, too.

Talk about brains and beauty. Rocket built this machine to be seen. Constructed with clean lines and a sophisticated minimalist exterior, it’s the kind of machine that reinforces the artistry of espresso making.

Few companies take this kind of simplified approach to advanced technology. Built to support the busy barista providing exceptional customer service, the machine comes with all the fixings: an auto backflush system, cool-touch steam wands, and an optional tall cup drip tray clearance.

Underneath the hood, the machine is set up for ease of long-term maintenance. Impeccable drink quality, user-friendliness, simple upkeep—it’s everything a business owner could want.

Rocket is in the business of making high-quality espresso machines the standard.

What every Rocket espresso machine shares is a melding of power, reliability, and style every espresso enthusiast dreams about.

If that’s what you’re in the market for, the Rocket Espresso Boxer 2 Group Volumetric certainly won’t let you down.

Key Features and What They Mean

13.2 Liter Copper Heat Exchange Boiler

Ready, set, go! The 13.2 liter boiler supplies more than enough brewing and steaming power to take on the most challenging high-volume days. Constructed from copper, this boiler system is naturally antimicrobial!

Stainless Steel Body

That mirror shine charms customers and baristas alike. The stainless steel casing adds durability and style.

Thermosiphon System

With a thermosiphon keeping hot water flowing through the group, the machine achieves temperature stability for excellent performance, shot after shot.

Programmable Volumetric Dosing

Program your preferred espresso volumes and let the machine dispense perfect espressos every time, for every user. Quality doesn’t get much easier.

Manual Dosing Switch

Anytime you want to bypass the volumetric buttons, switch to manual dosing. That way, it’s easier to meet customer expectations when they ask for something you haven’t programmed, be it a lungo or ristretto.

Adjustable Water Temperature

Instead of having to drop ice cubes into a burning-hot Americano for your customer, you can simply change the water temperature with the cold water mixing system. 

Boiler and Group Pressure Gauges

Complete with two pressure gauges to monitor the inner workings of the machine, you’ll have detailed information to leverage when you’re brewing espresso and steaming milk.

Cool Touch Steam Wands

These wands are insulated, so they stay cool enough to touch without burning yourself when you’re frothing milk for a latte. Another nice thing about them is that they don’t encourage the dreaded layer of milk crust that’s difficult to scrape off.

Auto Backflush Program

Instead of manually backflushing, use the automatic backflush program and dedicate your energy to other priorities and get them taken care of faster.

Adjustable Drip Tray Height

You have a choice between different drip tray heights, allowing you to opt for a version that accommodates tall cups. Definitely a benefit for cafes serving coffee in different sizes.

2 Way Power Switch

You don’t have to turn on the heating element to fill the boiler with the two-way power switch. This way, it’s protected from overheating.

Roomy Cup Warmer with Rail

Not sure where to put porcelain cups for cappuccinos? Storing them on top of the cup warmer preheats them so that your drinks stay hot for longer. Sit back, relax, and enjoy sipping your latte.

Boxer 2 Group Features & Specifications

    Specifications

    Dimensions
    Height 18.5"
    Width 25"
    Depth 19.5"
    Watts 4300W
    Volts 220V
    Boiler Volume 13.2L

    Warranty

    What it Covers: Rocket Espresso commercial machines
    Length: 1-year parts, 3 months labor
    Warranty Contact Information: (888) 978-5224 or email us at Hello@majestycoffee.com

    Care & Maintenance

    • Backflush daily according to the manual's instructions. Repeat.
    • Purge steam wands after each use.

      Common Questions and Answers

      Q: What does the thermosiphon in the Boxer 2 Group Volumetric do?

      A: In practical terms, the thermosiphon is there to keep the brewing temperature stable. The more thermal stability, the more reliable the results. 

      Inside the machine, the thermosiphon is circulating hot water through the brew group, even when you’re not using the machine. This is great for you, the barista, as you’ll be able to pull espresso shots throughout the day that are more consistent from one to the next. 

      Because temperatures can fluctuate significantly in an espresso machine with varied usage and as water travels from one area to another, having a thermal regulation unit like a thermosiphon cuts down on the variability.

      Q: What are the pressure gauges on the Boxer 2 Group Volumetric for?

      A: The pressure gauges on the Boxer 2 Group Volumetric show you the group and boiler pressure. But it’s what you do with this information that makes them so useful.

      After you turn on the machine, looking for a pressure reading settling in the green area of the boiler gauge tells you that you can now make yourself an espresso or steam milk. If not, it’s still heating up.

      If you’re brewing espresso, checking the group pressure gauge tells you how much pressure the pump is generating. If it’s off, your espresso is probably not turning out right, so evaluating the steps in your process will likely assist you in fixing it.

      Too little pressure can indicate that you need to add a little more ground coffee to your dose. If that’s not the issue, try tamping with a little more pressure if you’re tamping very lightly (but be careful not to go the other way and tamp too hard).

      Making changes like these and then rechecking the group pressure gauge will guide you toward the best process for making espresso. In that way, it’s like a little assessment meter of your barista skills.

      Q: What is the difference between manual and volumetric dosing in the Boxer 2 Group Volumetric?

      A: How much manual control you have of the extraction cycle is the key difference between the dosing options.

      When using the volumetric buttons, you’re initiating extraction but letting the machine take it from there. It automatically stops at the correct espresso volume, which can be tremendously beneficial in a busy cafe or office with multiple users as it helps to keep everyone’s results basically uniform.

      Now with manual dosing, you’ll start and stop the brew cycle when you feel that it’s finished. It helps to have a decent understanding of extraction and what kinds of results you want, but manual dosing gives you the freedom to get creative.

      Bottom line: With the two brewing options in the Boxer 2 Group Volumetric, you’re not limited to the functionality of a standard volumetric or semiautomatic espresso machine.

      PRICE MATCH GUARANTEE

      We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

      USA BASED CUSTOMER SERVICE

      We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

      FAST AND EASY REPLACEMENTS

      If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

      SECURE PAYMENTS & FULL PRIVACY

      Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


      30 Day Money Back Guarantee

      We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

      That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

      Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

      Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

      La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

      *All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

      *All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

      *Elektra & Ascaso machines cannot be returned after they have been used.

      *UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

      *Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

      *La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

      ORDER CONFIRMATION

      Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

      Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

      After your order is placed, we will authorize payment from your payment method and reserve your unit.

      If there are issues regarding your order - we will contact you immediately to resolve it.

      We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

      ORDER SHIPMENT

      Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

      Most in stock orders ship within 24 business hours.

      Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

      Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

      We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

      PRODUCT QUALITY GUARANTEE

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

      If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

      We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

      CANCELLATIONS & REFUNDS

      Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

      Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

      Returns must meet the following criteria:

      Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

      Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

      As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

      In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

      Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

      Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

      Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

      Any open box or used equipment will be specially and clearly marked on the individual product page.

      Having trouble with your machine? Click here to access our Warranty Repair Request Form.

      All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

      In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

      You can contact us there if you have any questions about our warranties before purchasing as well.

      We will then provide you with an authorization number which you can use to track your warranty repair status.

      Warranty by Brand (Different Warranties Apply to Different Brands):

      La Pavoni

      • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

      Ascaso, Elektra, Macap, Vibiemme

      • 2 year parts and labor on all the machines
      • Lifetime warranty on boilers
      • Repair facilities in New Jersey

      Mahlkonig

      • 1 Year Parts and Labor on all Mahlkonig grinders

      Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

      • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
      • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
      • Shipping costs to repair items are valid for the first 30 days only.

      What is Covered by the Warranty:

      • Manufacturer Defects

      Not Covered by Warranty:

      • Plastic and Wearable Parts
      • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
      • Issues caused by water damage from poor water quality which can result in scale build up.
      • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
      • Using the product outside of what it was intended to do.
      • Using nonoriginal parts to do repairs on the product.
      • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
      • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
      • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
      Mobile Users - Please Scroll to the Bottom to View Product Reviews.

      Who Should Buy The Rocket Espresso Boxer 2 Group Espresso Machine? 

      Medium to Large Coffee Shops

      When it gets busy—really busy—you’ll come to depend on the Rocket Espresso Boxer 2 Group Volumetric for its ability to knock out a line of drinks before it gets backed up. 

      This two-group machine contains a giant 13.2 liter copper heat exchange boiler that won’t let you down during the highest volume hours, days, and seasons. You’re going to love the volumetric dosing buttons—they’re programmable for fast usage and consistent espresso.

      Sustaining internal temperatures with high accuracy with a thermosiphon, quality espresso is what this machine promises. And with an internal layout that makes it easy to find, repair, or replace components, you can keep this machine in tip-top shape and running smoothly for years to come.

      If you’re looking for a mega powerful but easygoing machine, you found a match in the Boxer 2 Group Volumetric.

      Restaurants

      Charming with its sleek minimalist exterior, there’s more to this machine than meets the eye. Underneath the shiny stainless steel is a high-test boiler and microprocessing technology to deliver quality espresso drinks one after another, helping your staff serve customers quickly and efficiently. 

      If your staff has never touched an espresso machine before, they’ll have no trouble with this machine’s programmed delivery of espresso shots, cool-touch steam wands, and automatic backflushing system.

      Because it’s such a gorgeous machine, you can place it somewhere where customers will see their lattes made right before their eyes. It’s not hard to impress with this model.

      Offices

      Avoiding overcomplicated processes, this volumetric machine offers a large office straightforward operation and maintenance. In other words, exactly what employees lacking barista expertise need.

      It takes the bare minimum of training to make cafe-style espresso and velvety steamed milk on this machine. Effortlessly producing a steady stream of high-quality drinks, it will even perform its own backflushing at the end of the day so that employees don’t have to divert much attention to machine cleaning.

      Between the no-burn steam wands and intuitive controls, your staff will have no trouble making coffee right at the office and skipping trips to the coffee shop that can eat into productivity time.

      Description

      Unlock unbeatable power and performance with the Boxer 2 Group Volumetric.

      The Rocket Espresso Boxer 2 Group Volumetric is Rocket’s answer to the need for espresso uniformity and consistency in high-volume locations. It’s a workhorse of a machine, powering through drink after drink with an inexhaustible 13.2 liter heat exchange boiler.

      With a temperature-regulating thermosiphon and robust steam wands, every latte is prepared with lush espresso and oh-so creamy and delicate microfoam. 

      Adding a manual switch to the volumetric design allows baristas to choose automated shot consistency or vary extraction on demand per customer requests. Together with the dual pressure gauge and adjustable water temperature, the machine offers real control to baristas dedicated to their craft.

      The Boxer 2 Group Volumetric is easy to use—and easy on the eyes, too.

      Talk about brains and beauty. Rocket built this machine to be seen. Constructed with clean lines and a sophisticated minimalist exterior, it’s the kind of machine that reinforces the artistry of espresso making.

      Few companies take this kind of simplified approach to advanced technology. Built to support the busy barista providing exceptional customer service, the machine comes with all the fixings: an auto backflush system, cool-touch steam wands, and an optional tall cup drip tray clearance.

      Underneath the hood, the machine is set up for ease of long-term maintenance. Impeccable drink quality, user-friendliness, simple upkeep—it’s everything a business owner could want.

      Rocket is in the business of making high-quality espresso machines the standard.

      What every Rocket espresso machine shares is a melding of power, reliability, and style every espresso enthusiast dreams about.

      If that’s what you’re in the market for, the Rocket Espresso Boxer 2 Group Volumetric certainly won’t let you down.

      Key Features and What They Mean

      13.2 Liter Copper Heat Exchange Boiler

      Ready, set, go! The 13.2 liter boiler supplies more than enough brewing and steaming power to take on the most challenging high-volume days. Constructed from copper, this boiler system is naturally antimicrobial!

      Stainless Steel Body

      That mirror shine charms customers and baristas alike. The stainless steel casing adds durability and style.

      Thermosiphon System

      With a thermosiphon keeping hot water flowing through the group, the machine achieves temperature stability for excellent performance, shot after shot.

      Programmable Volumetric Dosing

      Program your preferred espresso volumes and let the machine dispense perfect espressos every time, for every user. Quality doesn’t get much easier.

      Manual Dosing Switch

      Anytime you want to bypass the volumetric buttons, switch to manual dosing. That way, it’s easier to meet customer expectations when they ask for something you haven’t programmed, be it a lungo or ristretto.

      Adjustable Water Temperature

      Instead of having to drop ice cubes into a burning-hot Americano for your customer, you can simply change the water temperature with the cold water mixing system. 

      Boiler and Group Pressure Gauges

      Complete with two pressure gauges to monitor the inner workings of the machine, you’ll have detailed information to leverage when you’re brewing espresso and steaming milk.

      Cool Touch Steam Wands

      These wands are insulated, so they stay cool enough to touch without burning yourself when you’re frothing milk for a latte. Another nice thing about them is that they don’t encourage the dreaded layer of milk crust that’s difficult to scrape off.

      Auto Backflush Program

      Instead of manually backflushing, use the automatic backflush program and dedicate your energy to other priorities and get them taken care of faster.

      Adjustable Drip Tray Height

      You have a choice between different drip tray heights, allowing you to opt for a version that accommodates tall cups. Definitely a benefit for cafes serving coffee in different sizes.

      2 Way Power Switch

      You don’t have to turn on the heating element to fill the boiler with the two-way power switch. This way, it’s protected from overheating.

      Roomy Cup Warmer with Rail

      Not sure where to put porcelain cups for cappuccinos? Storing them on top of the cup warmer preheats them so that your drinks stay hot for longer. Sit back, relax, and enjoy sipping your latte.

      Boxer 2 Group Features & Specifications

        Specifications

        Dimensions
        Height 18.5"
        Width 25"
        Depth 19.5"
        Watts 4300W
        Volts 220V
        Boiler Volume 13.2L

        Warranty

        What it Covers: Rocket Espresso commercial machines
        Length: 1-year parts, 3 months labor
        Warranty Contact Information: (888) 978-5224 or email us at Hello@majestycoffee.com

        Care & Maintenance

        • Backflush daily according to the manual's instructions. Repeat.
        • Purge steam wands after each use.

          Common Questions and Answers

          Q: What does the thermosiphon in the Boxer 2 Group Volumetric do?

          A: In practical terms, the thermosiphon is there to keep the brewing temperature stable. The more thermal stability, the more reliable the results. 

          Inside the machine, the thermosiphon is circulating hot water through the brew group, even when you’re not using the machine. This is great for you, the barista, as you’ll be able to pull espresso shots throughout the day that are more consistent from one to the next. 

          Because temperatures can fluctuate significantly in an espresso machine with varied usage and as water travels from one area to another, having a thermal regulation unit like a thermosiphon cuts down on the variability.

          Q: What are the pressure gauges on the Boxer 2 Group Volumetric for?

          A: The pressure gauges on the Boxer 2 Group Volumetric show you the group and boiler pressure. But it’s what you do with this information that makes them so useful.

          After you turn on the machine, looking for a pressure reading settling in the green area of the boiler gauge tells you that you can now make yourself an espresso or steam milk. If not, it’s still heating up.

          If you’re brewing espresso, checking the group pressure gauge tells you how much pressure the pump is generating. If it’s off, your espresso is probably not turning out right, so evaluating the steps in your process will likely assist you in fixing it.

          Too little pressure can indicate that you need to add a little more ground coffee to your dose. If that’s not the issue, try tamping with a little more pressure if you’re tamping very lightly (but be careful not to go the other way and tamp too hard).

          Making changes like these and then rechecking the group pressure gauge will guide you toward the best process for making espresso. In that way, it’s like a little assessment meter of your barista skills.

          Q: What is the difference between manual and volumetric dosing in the Boxer 2 Group Volumetric?

          A: How much manual control you have of the extraction cycle is the key difference between the dosing options.

          When using the volumetric buttons, you’re initiating extraction but letting the machine take it from there. It automatically stops at the correct espresso volume, which can be tremendously beneficial in a busy cafe or office with multiple users as it helps to keep everyone’s results basically uniform.

          Now with manual dosing, you’ll start and stop the brew cycle when you feel that it’s finished. It helps to have a decent understanding of extraction and what kinds of results you want, but manual dosing gives you the freedom to get creative.

          Bottom line: With the two brewing options in the Boxer 2 Group Volumetric, you’re not limited to the functionality of a standard volumetric or semiautomatic espresso machine.

          PRICE MATCH GUARANTEE

          We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

          USA BASED CUSTOMER SERVICE

          We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

          FAST AND EASY REPLACEMENTS

          If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

          SECURE PAYMENTS & FULL PRIVACY

          Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


          30 Day Money Back Guarantee

          We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

          That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

          Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

          Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

          La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

          *All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

          *All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

          *Elektra & Ascaso machines cannot be returned after they have been used.

          *UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

          *Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

          *La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

          ORDER CONFIRMATION

          Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

          Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

          After your order is placed, we will authorize payment from your payment method and reserve your unit.

          If there are issues regarding your order - we will contact you immediately to resolve it.

          We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

          ORDER SHIPMENT

          Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

          Most in stock orders ship within 24 business hours.

          Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

          Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

          We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

          PRODUCT QUALITY GUARANTEE

          Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

          If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

          We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

          CANCELLATIONS & REFUNDS

          Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

          Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

          Returns must meet the following criteria:

          Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

          Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

          As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

          In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

          Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

          Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

          Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

          Any open box or used equipment will be specially and clearly marked on the individual product page.

          Having trouble with your machine? Click here to access our Warranty Repair Request Form.

          All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

          In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

          You can contact us there if you have any questions about our warranties before purchasing as well.

          We will then provide you with an authorization number which you can use to track your warranty repair status.

          Warranty by Brand (Different Warranties Apply to Different Brands):

          La Pavoni

          • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

          Ascaso, Elektra, Macap, Vibiemme

          • 2 year parts and labor on all the machines
          • Lifetime warranty on boilers
          • Repair facilities in New Jersey

          Mahlkonig

          • 1 Year Parts and Labor on all Mahlkonig grinders

          Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

          • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
          • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
          • Shipping costs to repair items are valid for the first 30 days only.

          What is Covered by the Warranty:

          • Manufacturer Defects

          Not Covered by Warranty:

          • Plastic and Wearable Parts
          • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
          • Issues caused by water damage from poor water quality which can result in scale build up.
          • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
          • Using the product outside of what it was intended to do.
          • Using nonoriginal parts to do repairs on the product.
          • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
          • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
          • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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          ★ Customer Reviews ★

          MajestyCoffee Verified Customer Testomonials

          124 reviews
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          La Pavoni 2 group espresso machine

          Majesty coffee will literally bend over backwards to satisfy your needs. In my case I mistakenly thought I had received a machine I had not ordered, I was able to confirm with the company’s aide that I had indeed received the paid for item. They were in contact with the supplier, shipper and quite possibly the manufacturer in an effort to resolve my perceived issue. They went above and beyond the pale. Thank you Mike, Pam and Tony for my machine.

          Fantastic machine

          A near perfect machine. Does what it says it will do. 0 concerns.

          R
          Ascaso Steel Uno Professional Espresso Machine V3 SUBFVBR3
          R.R.

          Ascaso Steel Uno Professional Espresso Machine V3 SUBFVBR3

          Hard to hear crack. We are still new at this and machine takes some time to get used to

          Mahlkonig gh2

          This thing is awesome and arrived SUPER quick!