Returns and Exchanges Policy
30 Day Money Back Guarantee
We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.
That’s why we offer a Full 30 Day Hassle free return policy on most of our home machines and grinders*. See below for details.
Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any return shipping costs.
Restocking fees up to 10% may apply if machine is used and re-packaging or re-testing is required.
Simply email us within 30 days of delivery to initiate your return request.
All commercial espresso machines are non-returnable and non-refundable once shipped. Most machines include free installation to ensure proper function upon delivery. All machines include warranty and bench-testing before shipment.
*La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.
*All La Pavoni Commercial Machine sales are final with 1 year base warranty. Please contact us about purchasing longer warranties.
*All Nuova Simonelli and Victoria Arduino commercial machine sales are final and non-returnable once shipped. Standard warranty & upgraded warranty options are available.
*All Commercial Rocket Espresso machines are non-returnable.
*Elektra & Ascaso machines cannot be returned after they have been used.
*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.
*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.
*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.
*All FRANKE Coffee Systems are non-returnable.
*All WMF and Schaerer superautomatic espresso machines are non-returnable and non-refundable once shipped.
ORDER CONFIRMATION
Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.
Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.
After your order is placed, we will authorize payment from your payment method and reserve your unit.
If there are issues regarding your order - we will contact you immediately to resolve it.
We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.
ORDER SHIPMENT
Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.
Most in stock orders ship within 24 business hours.
Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.
Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
- Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
- Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Additional fees may apply if sent back with missing or damaged parts.
- Items may be subject to up to a 10% restocking fee.
- Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions.
- Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
In-House Testing & Manufacturing
Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).
Some hand crafted machines may have slight imperfections from manually hammering the raw materials.
Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.
Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.
Any open box or used equipment will be specially and clearly marked on the individual product page.
