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Nuova Simonelli Oscar II Espresso Machine

SKU: NS-Oscar-II-Model-1

Your Price:
$1,295.00 $1,750.00



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Standard Gold

-2-year Parts Warranty

-No Labor Warranty

-Single Point of Contact for all Service Needs

-Receive and Inspect Machine for Damage

-Bench Test Machine

-Installation Coordination of Facilities

-Water Quality/Clarity Test-Professional Installation*

-Equipment Maintenance Training-24 Hour Business Day Response

-Automatic Warranty Claim Processing

-Free Installation of Water Softening System

-Guaranteed No Freight Damage

-Lifetime Warranty on Copper Boilers

-1 Year Labor Warranty

-1 Courtesy/Nuisance Call

**Panini Grills, Grinders, Oscar, Musica PO & Venus Family -
Installation and setup services are not included; Parts & Labor Offsite

* Beyond Point Charges: If Nuova Distribution USA does not have a service technician within 3 hours driving time of the install location, extra travel charges will apply.

Overtime charges: Installation must occur during regular business hours (Monday through Friday, 8AM to 5PM).

Additional charges will apply for installations outside of regular business hours.

Who Should Buy The Nuova Simonelli Oscar II? 

Home User

The Nuova Simonelli Oscar II makes advanced commercial espresso machine features more affordable for home baristas. 

It trims any unnecessary extras in favor of powerful steaming, programmable dosing, and soft infusion for easy machine operation and high-quality lattes.

Small Cafe and Small-Medium Restaurants

Small coffee shops, restaurants, and other low-volume locations can rely on the Oscar II to deliver consistent results. 

With programmable timed dosing, soft infusion, and an ergonomic steam lever, it’s a user-friendly machine that can help you grow your small business with increased efficiency and top quality results your customers will remember.

Small Office

Office employees and any non-barista staff reap the benefits of timed dosing. It’s easy to use, helping everyone make great Americanos and cappuccinos without needing to stop the work flow and visit the coffee shop.

Description

The Nuova Simonelli Oscar II was created to give home espresso enthusiasts and professional baristas a low-cost but high-performance alternative.

The Nuova Simonelli Oscar 2 delivers quality you can taste.

You’ll get velvety espresso and fine microfoam from this user-friendly machine. The antimicrobial copper boiler is a natural heat conductor while the heat exchanger provides powerful steaming capability.

Enjoy Consistent Shots with the Oscar II

Unlike other semiautomatic espresso machines, the Oscar II comes with single and double dosage buttons you can set by time, allowing shops to increase efficiency and consistency between espresso shots. 

Key Features and What They Mean

Programmable Timed Dosing Buttons

Program single and double espressos by time to help you control the conditions for continuously excellent espresso shots.

Soft Infusion System: This is an initial phase of brewing that promotes even extraction, nice crema, and enhanced flavor.

Push Pull Steam

This ergonomic steam trigger takes it easy on your wrists. Baristas making drinks all day won’t get worn out as easily by the steam trigger.

Reverse Mirror: Built into the back plate, the reverse mirror shows you all angles of the espresso as it pours from the group head. Check the quality of your espresso shots without even needing to bend down.

Copper Heat Exchange Boiler

Copper is an antimicrobial material and a natural heat conductor, increasing sanitation and allowing the boiler heat more efficiently. Thanks to the heat exchanger, you can brew and steam at the same time.

Extended Articulating Steam Arm

The steam arm rotates freely so that you can better position a milk pitcher. With the extended length, you can reach down deeper into the pitcher, distribute heat more evenly, and control the aeration for better microfoam.

Commercial Grade 58 mm Portafilter

This is the kind of heavy-duty portafilter used with commercial espresso machines, giving you a professional experience. Single and double baskets are included.

Cup Warmer

Store espresso cups right on top of the machine and they’ll be automatically preheated when it’s time to make a drink. Your lattes will stay warmer.

Features & Specifications

Standard Features Available
T3 System - 3-4 copper boilers working together allowing the barista to independently set the temperature for each group head. X
Volumetric Dosing - Allows the barista or operator to program the dosage. Often allowing for different dosages on different group heads. This means that the barista can start the brewing process knowing the machine will end it automatically at the pre programmed dosage. X
Manual Dosing - A single button that begins and ends the brewing process. ✔ + Time
LCD Display - Controls doses, boiler pressure, pre-infustion, and even energy savings settings. X
Raised Group Heads - Allows for larger cups to be placed directly below the group head. X
Cool Touch Wands - This technology significantly reduces the temperature of the wands during the steaming process. This reduces the time it takes to clean the wand and eliminates a safety hazard for baristas. X
Surface Leds - Barista can always see what they're doing with LEDs positioned strategically around the machine. x
Push Pull Steam - An ergonomic and more user-friendly upgrade to the turning steam wands.
Soft Infusion System - Reduces the need for proper tamping and leads to more consistent espresso. Eliminates human error.
Automated Cleanings - Machines comes with an automated cleaning process. Barista can use the digital display to select the desired group or groups to be cleaned. X
Power Saving Options - T3 technology plus software makes this machine extremely energy efficient. X
Reverse Mirror - Back plate acts like a mirror allowing the barista to monitor every aspect of the brewing process.
Bar Pump Gauge - Makes it easier than ever to check pressure profiles. x
Water Level Indicator - Easily monitor boiler water levels. X

Specs 1 Group
Machine Length 12"
Machine Height 16"
Machine Width 16"
Boiler Size - In multiboiler systems, this is the total boiler capacity when they are added together. 2 lt
Volts 110v
Watts 1200
Amp Draw 10
Power Input Nema 5-15
Water Connection Required - Drain hoses and water hookup lines are provided with all direct connect machines. Direct-connect
Drain Required - Open gravity drain of 1.25 inch I.D. x
AutoSteam Capable - Machine supports some version of autosteam. A system that simplifies the milk steaming process.
X

 

  • Redesigned body, from plastic to stainless steel
  • Programmable dosing by time
  • Push-pull steaming replaces the turning steam valve
  • Larger water tank with a wider opening for easier refilling
  • Boiler insulation to increase energy efficiency
  • Longer steam arm with multidirectional movement

Pod Kit Adapter

This machine supports a standard pod kit adapter. We will install these left to right, unless a particular head is specified in the comment section while checking out. They can also be moved by the user with a screw driver.

Color Options

If you would like another color besides the default; black, please select that color above. If you would like to get a machine custom colored please contact us directly.

Warranty/Water Info

All of our espresso machines come standard with our 2 year manufacturer warranty. We also sell additional dealer warranties which can be found above.

The installation of a water softener is mandatory for all users that don't meet the required water specifications, failure to do so will void your warranty. It is recommended to always add a water filter to your order if you do not have one already. Replacement time of filters depends on the water and quantity of drinks being made (see estimating calculator).

View Calculator

Common Questions and Answers

What is soft infusion on the Nuova Simonelli Oscar ii?

Soft infusion is Nuova Simonelli’s pre-infusion system. Pre-infusion is a pre-wetting of the coffee bed to reduce channeling and soak the entire coffee bed before the full pressure of water is released.

The result is better extraction of all the coffee particles, and thus a better, more well-rounded flavor.

The Nuova Simonelli Oscar II has a quick pre-infusion stage that is set by the company (not changeable as an individual feature). However, this makes using the feature simple for newer baristas and anyone who doesn’t have time to fiddle with machine settings.

What is the difference between timed dosing and volumetric dosing?

Ah, we’re glad you asked about this. First, let’s cover the basic difference between a semiautomatic and automatic model.

Here’s how these machines generally work. Whereas a semiautomatic’s dosing is controlled by the user (who starts and stops the brew cycle manually), an automatic machine ends the brew cycle on its own when the programmed espresso volume has been reached.

With a machine like the Oscar II, you have something in between these models because of the timed dosing. It’s ending the brew cycle for you like an automatic machine, but using time instead of volume as a reference point. 

Though it works differently and may change your process a little (timed dosing may produce a shot that’s half the volume that you actually need unless you change your method), timed dosing offers the same opportunity to increase consistency and efficiency in a busy shop.

Why is seeing the espresso pouring in the reverse mirror a good thing?

If you’re a beginner barista, you may be just starting to familiarize yourself with all the visual cues of a quality espresso shot. 

With the built-in mirror, you can watch for these visual cues while the shot is pouring. This can help you understand what’s going right or wrong in your process.

You’ll see how fast or slow the shot is pouring, watch for blonding, and monitor for signs of a good (or bad) shot in action as if you were bending down to take a closer look.

The better you can see, the more knowledgeable you’ll become about good espresso and the more confident you’ll be in your results.

Extra Resources

Nuova Simonelli Oscar II vs Musica

Nuova Simonelli Oscar II vs Rancilio Silva M

Nuova Simonelli Oscar II vs Rocket Appartamento

Documents and Downloads

 For all documents related to this product - please visit this page.

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Mobile Users - Please Scroll to the Bottom to View Product Reviews.
Standard Gold

-2-year Parts Warranty

-No Labor Warranty

-Single Point of Contact for all Service Needs

-Receive and Inspect Machine for Damage

-Bench Test Machine

-Installation Coordination of Facilities

-Water Quality/Clarity Test-Professional Installation*

-Equipment Maintenance Training-24 Hour Business Day Response

-Automatic Warranty Claim Processing

-Free Installation of Water Softening System

-Guaranteed No Freight Damage

-Lifetime Warranty on Copper Boilers

-1 Year Labor Warranty

-1 Courtesy/Nuisance Call

**Panini Grills, Grinders, Oscar, Musica PO & Venus Family -
Installation and setup services are not included; Parts & Labor Offsite

* Beyond Point Charges: If Nuova Distribution USA does not have a service technician within 3 hours driving time of the install location, extra travel charges will apply.

Overtime charges: Installation must occur during regular business hours (Monday through Friday, 8AM to 5PM).

Additional charges will apply for installations outside of regular business hours.

Who Should Buy The Nuova Simonelli Oscar II? 

Home User

The Nuova Simonelli Oscar II makes advanced commercial espresso machine features more affordable for home baristas. 

It trims any unnecessary extras in favor of powerful steaming, programmable dosing, and soft infusion for easy machine operation and high-quality lattes.

Small Cafe and Small-Medium Restaurants

Small coffee shops, restaurants, and other low-volume locations can rely on the Oscar II to deliver consistent results. 

With programmable timed dosing, soft infusion, and an ergonomic steam lever, it’s a user-friendly machine that can help you grow your small business with increased efficiency and top quality results your customers will remember.

Small Office

Office employees and any non-barista staff reap the benefits of timed dosing. It’s easy to use, helping everyone make great Americanos and cappuccinos without needing to stop the work flow and visit the coffee shop.

Description

The Nuova Simonelli Oscar II was created to give home espresso enthusiasts and professional baristas a low-cost but high-performance alternative.

The Nuova Simonelli Oscar 2 delivers quality you can taste.

You’ll get velvety espresso and fine microfoam from this user-friendly machine. The antimicrobial copper boiler is a natural heat conductor while the heat exchanger provides powerful steaming capability.

Enjoy Consistent Shots with the Oscar II

Unlike other semiautomatic espresso machines, the Oscar II comes with single and double dosage buttons you can set by time, allowing shops to increase efficiency and consistency between espresso shots. 

Key Features and What They Mean

Programmable Timed Dosing Buttons

Program single and double espressos by time to help you control the conditions for continuously excellent espresso shots.

Soft Infusion System: This is an initial phase of brewing that promotes even extraction, nice crema, and enhanced flavor.

Push Pull Steam

This ergonomic steam trigger takes it easy on your wrists. Baristas making drinks all day won’t get worn out as easily by the steam trigger.

Reverse Mirror: Built into the back plate, the reverse mirror shows you all angles of the espresso as it pours from the group head. Check the quality of your espresso shots without even needing to bend down.

Copper Heat Exchange Boiler

Copper is an antimicrobial material and a natural heat conductor, increasing sanitation and allowing the boiler heat more efficiently. Thanks to the heat exchanger, you can brew and steam at the same time.

Extended Articulating Steam Arm

The steam arm rotates freely so that you can better position a milk pitcher. With the extended length, you can reach down deeper into the pitcher, distribute heat more evenly, and control the aeration for better microfoam.

Commercial Grade 58 mm Portafilter

This is the kind of heavy-duty portafilter used with commercial espresso machines, giving you a professional experience. Single and double baskets are included.

Cup Warmer

Store espresso cups right on top of the machine and they’ll be automatically preheated when it’s time to make a drink. Your lattes will stay warmer.

Features & Specifications

Standard Features Available
T3 System - 3-4 copper boilers working together allowing the barista to independently set the temperature for each group head. X
Volumetric Dosing - Allows the barista or operator to program the dosage. Often allowing for different dosages on different group heads. This means that the barista can start the brewing process knowing the machine will end it automatically at the pre programmed dosage. X
Manual Dosing - A single button that begins and ends the brewing process. ✔ + Time
LCD Display - Controls doses, boiler pressure, pre-infustion, and even energy savings settings. X
Raised Group Heads - Allows for larger cups to be placed directly below the group head. X
Cool Touch Wands - This technology significantly reduces the temperature of the wands during the steaming process. This reduces the time it takes to clean the wand and eliminates a safety hazard for baristas. X
Surface Leds - Barista can always see what they're doing with LEDs positioned strategically around the machine. x
Push Pull Steam - An ergonomic and more user-friendly upgrade to the turning steam wands.
Soft Infusion System - Reduces the need for proper tamping and leads to more consistent espresso. Eliminates human error.
Automated Cleanings - Machines comes with an automated cleaning process. Barista can use the digital display to select the desired group or groups to be cleaned. X
Power Saving Options - T3 technology plus software makes this machine extremely energy efficient. X
Reverse Mirror - Back plate acts like a mirror allowing the barista to monitor every aspect of the brewing process.
Bar Pump Gauge - Makes it easier than ever to check pressure profiles. x
Water Level Indicator - Easily monitor boiler water levels. X

Specs 1 Group
Machine Length 12"
Machine Height 16"
Machine Width 16"
Boiler Size - In multiboiler systems, this is the total boiler capacity when they are added together. 2 lt
Volts 110v
Watts 1200
Amp Draw 10
Power Input Nema 5-15
Water Connection Required - Drain hoses and water hookup lines are provided with all direct connect machines. Direct-connect
Drain Required - Open gravity drain of 1.25 inch I.D. x
AutoSteam Capable - Machine supports some version of autosteam. A system that simplifies the milk steaming process.
X

 

  • Redesigned body, from plastic to stainless steel
  • Programmable dosing by time
  • Push-pull steaming replaces the turning steam valve
  • Larger water tank with a wider opening for easier refilling
  • Boiler insulation to increase energy efficiency
  • Longer steam arm with multidirectional movement

Pod Kit Adapter

This machine supports a standard pod kit adapter. We will install these left to right, unless a particular head is specified in the comment section while checking out. They can also be moved by the user with a screw driver.

Color Options

If you would like another color besides the default; black, please select that color above. If you would like to get a machine custom colored please contact us directly.

Warranty/Water Info

All of our espresso machines come standard with our 2 year manufacturer warranty. We also sell additional dealer warranties which can be found above.

The installation of a water softener is mandatory for all users that don't meet the required water specifications, failure to do so will void your warranty. It is recommended to always add a water filter to your order if you do not have one already. Replacement time of filters depends on the water and quantity of drinks being made (see estimating calculator).

View Calculator

Common Questions and Answers

What is soft infusion on the Nuova Simonelli Oscar ii?

Soft infusion is Nuova Simonelli’s pre-infusion system. Pre-infusion is a pre-wetting of the coffee bed to reduce channeling and soak the entire coffee bed before the full pressure of water is released.

The result is better extraction of all the coffee particles, and thus a better, more well-rounded flavor.

The Nuova Simonelli Oscar II has a quick pre-infusion stage that is set by the company (not changeable as an individual feature). However, this makes using the feature simple for newer baristas and anyone who doesn’t have time to fiddle with machine settings.

What is the difference between timed dosing and volumetric dosing?

Ah, we’re glad you asked about this. First, let’s cover the basic difference between a semiautomatic and automatic model.

Here’s how these machines generally work. Whereas a semiautomatic’s dosing is controlled by the user (who starts and stops the brew cycle manually), an automatic machine ends the brew cycle on its own when the programmed espresso volume has been reached.

With a machine like the Oscar II, you have something in between these models because of the timed dosing. It’s ending the brew cycle for you like an automatic machine, but using time instead of volume as a reference point. 

Though it works differently and may change your process a little (timed dosing may produce a shot that’s half the volume that you actually need unless you change your method), timed dosing offers the same opportunity to increase consistency and efficiency in a busy shop.

Why is seeing the espresso pouring in the reverse mirror a good thing?

If you’re a beginner barista, you may be just starting to familiarize yourself with all the visual cues of a quality espresso shot. 

With the built-in mirror, you can watch for these visual cues while the shot is pouring. This can help you understand what’s going right or wrong in your process.

You’ll see how fast or slow the shot is pouring, watch for blonding, and monitor for signs of a good (or bad) shot in action as if you were bending down to take a closer look.

The better you can see, the more knowledgeable you’ll become about good espresso and the more confident you’ll be in your results.

Extra Resources

Nuova Simonelli Oscar II vs Musica

Nuova Simonelli Oscar II vs Rancilio Silva M

Nuova Simonelli Oscar II vs Rocket Appartamento

Documents and Downloads

 For all documents related to this product - please visit this page.

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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Majesty Coffee Customers

Customer Reviews

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Perfect!

Perfect machine for a small operation. We have had ours over 6 months now and we do not regret our purchase. We only serve about 5 Lattes a day.



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★ Customer Reviews ★

MajestyCoffee Verified Customer Testomonials

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Ascaso Steel Uno Professional Espresso Machine V3 SUBFVBR3
R.R.

Ascaso Steel Uno Professional Espresso Machine V3 SUBFVBR3

Hard to hear crack. We are still new at this and machine takes some time to get used to

Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

Quick and easy with a little mess.

As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

GoodService

Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
Thanks