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Nuova Simonelli MDJ On-Demand Grinder

SKU: NS-MDJ-Grinder-2

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$1,800.00 $2,000.00



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Who Should Buy The Nuova Simonelli MDJ On Demand Grinder? 

Medium to Large Coffee Shops

There’s no doubt about it—cafes with medium- to high-volume customer traffic need a high-performance espresso grinder. 

Guaranteeing speedy customer service is one of the specialties of the Nuova Simonelli MDJ On Demand. Sporting massive 75 mm burrs, this model will set your baristas up for success during the rushes. 

To make the finest espresso, Nuova Simonelli pairs micrometrical grind adjustment with an easy-to-use LCD screen. 

Bottom line: This grinder has the power to make the selective barista’s life a lot easier.

Medium to Large Restaurants

Because the MDJ simplifies grinding, it’s the no-nonsense solution for busy restaurants. 

You’ll be able to train your staff to operate this grinder through the intuitive LCD display in no time.

Serve cafe-quality espresso drinks to your customers with the right grinder for the job.

Hotels

Super quiet due to new silent technologies, the MDJ won’t disturb your hotel guests.

Luxuries are what the hotel experience is all about for the guests. Turn them into loyal customers and attract repeat business with finely crafted espresso.

Description

The MDJ delivers unparalleled consistency.

The Nuova Simonelli MDJ On Demand is the grinder of choice for medium- to higher-volume locations reaching for a new level of quality.

With durable flat steel burrs and an impressive grinding capacity, you’ll get incredibly consistent particle distribution in a fraction of the time compared to many standard grinders.

The MDJ superpower: Unprecedented grind speed, without all the noise.

Nuova Simonelli adds noise-reducing technology to the MDJ, making this grinder one of the quietest professional models available.

Give your staff the tools for success with a user-friendly grinder like the MDJ.

Incorporating the latest electronic display technology, the MDJ is simple and intuitive to use.

The user-friendliness of any tool is paramount to its successful implementation. Employees can utilize the MDJ to its fullest potential at the push of a button.

The MDJ is a creation of Nuova Simonelli, a brand baristas trust.
A veteran of the espresso industry, Nuova Simonelli has been in the game since 1936. Among other awards and recognitions, this brand has earned the title of the World Barista Championship’s official brand.

Nuova Simonelli brings top-tier professional quality to every machine the company makes.

Special Warranty Offer

Standard Gold

-2-year Parts Warranty


-No Labor Warranty

-Single Point of Contact for all Service Needs

-Receive and Inspect Machine for Damage

-Bench Test Machine

-Installation Coordination of Facilities

-Water Quality/Clarity Test-Professional Installation*

-Equipment Maintenance Training-24 Hour Business Day Response

-Automatic Warranty Claim Processing

-Free Installation of Water Softening System

-Guaranteed No Freight Damage

-Lifetime Warranty on Copper Boilers

-1 Year Labor Warranty

-1 Courtesy/Nuisance Call

**Panini Grills, Grinders, Oscar, Musica PO & Venus Family -
Installation and setup services are not included; Parts & Labor Offsite

* Beyond Point Charges: If Nuova Distribution USA does not have a service technician within 3 hours driving time of the install location, extra travel charges will apply.

Overtime charges: Installation must occur during regular business hours (Monday through Friday, 8AM to 5PM).

Additional charges will apply for installations outside of regular business hours.

 

Key MDJ Features and What They Mean

Micrometrical Grind Adjustment

Baristas can adjust the grind in the smallest of increments and dial in the grind with the highest degree of accuracy. Perfect each espresso product with precise grinding, made possible by micrometrical grind adjustment.

75mm Stainless Steel Flat Burrs

The massive diameter of the sturdy stainless steel burrs makes grinding large amounts of coffee a piece of cake. Grind up to 1,500 pounds before needing to replace the burrs.

Sound Dampening Technology

Grinders can be loud. Control the noise level with the quiet grinding technology installed on the MDJ.

LCD Multi-Function Display

The LCD display makes the MDJ 100 percent accessible to all users. Built with the most user-friendly design, this display lets baristas quickly and adeptly adjust the dose, set the grinder to barista modes, and lock the grinder settings in place.

LED Illuminated Work Space

Don’t let a dimly lit environment slow the pace of espresso production. Baristas need to see what they’re doing in detail—enter the LED illuminated work space. The LEDs are located above the coffee chute, creating greater visibility to increase consistency, speed, and quality.

Portafilter Holder

Set the portafilter in place and the MDJ will hold onto it for you while it grinds. Baristas can get started on other drink orders or engage customers in conversation with their attention freed up by this clever feature.

3.5 LB Transparent Bean Hopper

Don’t waste time with small hoppers you’ll need to refill constantly. The MDJ’s 3.5 pound hopper will get you through rushes without slowing down for frequent refills.

Die-Cast Aluminum Body

This model is built to last. The fortified die-cast aluminum body increases the grinder’s longevity, making your investment go further.

Common Questions and Answers

Q: What does “on demand” grinding mean for the MDJ?

A: On-demand grinding means that you’ll be grinding coffee directly into a portafilter. In other words, an on-demand grinder skips a vessel that holds the coffee grounds and instead directs the ground coffee into the portafilter.

On-demand grinders like the MDJ ensure that only the freshest coffee is being used for the espresso.

Why is fresh coffee important?

Flavor. Coffee flavors deteriorate quickly once ground. 

To limit oxidation and preserve the flavors, you’ll need to get the ground coffee to the portafilter and into the espresso machine as quickly as possible. This is easy with an on-demand grinder.

Grinders with grounds chambers, also called doser grinders, aren’t necessarily bad for freshness. They’re just typically reserved for businesses with the highest level of customer traffic. 

This is because businesses that aren’t doing constant grinding and espresso service probably won’t be able to use all the ground coffee in the chamber at once.

Doserless grinders (like the MDJ) can also be used for high-volume cafes—they just guarantee that the coffee will be fresh every time and minimize wastage as you won’t need to purge large amounts of old grounds from a chamber.

Q: What does micrometrical grind adjustment for the MDJ mean?

A: To understand micrometrical grind adjustment, it’s important to understand the difference between stepped grinders and stepless grinders.

Stepped grinders come with a specific number of fineness settings baristas can choose from. 

While these make finding your grind setting fast, they do limit your options and force you to choose the closest rather than the exact setting you might be looking for.

Micrometrical grind adjustment in the MDJ means that it’s a stepless grinder. This type eliminates the factory presets and instead gives you full control of fineness settings. 

You can spin the dial in infinitely small increments until you get exactly what you want.

This is important for espresso service. Your customers likely expect a high standard of quality—they expect a better latte or Americano than they can make at home.

Micrometrical grind adjustment is one part of the process of guaranteeing maximum precision when dialing in the grind, the key to better espresso.

Q: What does a flat burr grinder do (what is the difference between a flat and conical burr grinder)?

A: This is a great question. Let’s delve into the flat vs. conical burr grinder question from the professional barista’s perspective.

Many baristas will explain their preferences for flat or conical burr grinders in terms of what they do for the espresso.

Let’s start with the conical burr grinder. Utilizing a cone-shaped grinding device and the force of gravity with a vertical path for the flow of the coffee, this grinder creates bimodal particles (coffee particles in two different sizes).

Bimodal particles can be great for creating a traditional espresso experience, or an espresso with accentuated bright notes and a thick, syrupy body.

A flat burr grinder like the MDJ has two horizontally-facing burrs that grind the coffee beans into perfectly consistent particles of uniform size.

A beautiful melding effect of the coffee flavors is the result. If you ask fans of flat burr grinders, they’ll often mention detecting richer bassy notes, contributing to a smooth espresso.

For the most part, what comparing these grinder types comes down to is flavor and what you want to do with the espresso (it’s said that flat burr grinders allow you to experiment more with coffee profiles).

Both grinder types are popular in the espresso industry. Visiting local coffee shops and trying espresso made from different burr grinders is one way to get acquainted with them.

Extra Resources

View Documents and Downloads

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Mobile Users - Please Scroll to the Bottom to View Product Reviews.

Who Should Buy The Nuova Simonelli MDJ On Demand Grinder? 

Medium to Large Coffee Shops

There’s no doubt about it—cafes with medium- to high-volume customer traffic need a high-performance espresso grinder. 

Guaranteeing speedy customer service is one of the specialties of the Nuova Simonelli MDJ On Demand. Sporting massive 75 mm burrs, this model will set your baristas up for success during the rushes. 

To make the finest espresso, Nuova Simonelli pairs micrometrical grind adjustment with an easy-to-use LCD screen. 

Bottom line: This grinder has the power to make the selective barista’s life a lot easier.

Medium to Large Restaurants

Because the MDJ simplifies grinding, it’s the no-nonsense solution for busy restaurants. 

You’ll be able to train your staff to operate this grinder through the intuitive LCD display in no time.

Serve cafe-quality espresso drinks to your customers with the right grinder for the job.

Hotels

Super quiet due to new silent technologies, the MDJ won’t disturb your hotel guests.

Luxuries are what the hotel experience is all about for the guests. Turn them into loyal customers and attract repeat business with finely crafted espresso.

Description

The MDJ delivers unparalleled consistency.

The Nuova Simonelli MDJ On Demand is the grinder of choice for medium- to higher-volume locations reaching for a new level of quality.

With durable flat steel burrs and an impressive grinding capacity, you’ll get incredibly consistent particle distribution in a fraction of the time compared to many standard grinders.

The MDJ superpower: Unprecedented grind speed, without all the noise.

Nuova Simonelli adds noise-reducing technology to the MDJ, making this grinder one of the quietest professional models available.

Give your staff the tools for success with a user-friendly grinder like the MDJ.

Incorporating the latest electronic display technology, the MDJ is simple and intuitive to use.

The user-friendliness of any tool is paramount to its successful implementation. Employees can utilize the MDJ to its fullest potential at the push of a button.

The MDJ is a creation of Nuova Simonelli, a brand baristas trust.
A veteran of the espresso industry, Nuova Simonelli has been in the game since 1936. Among other awards and recognitions, this brand has earned the title of the World Barista Championship’s official brand.

Nuova Simonelli brings top-tier professional quality to every machine the company makes.

Special Warranty Offer

Standard Gold

-2-year Parts Warranty


-No Labor Warranty

-Single Point of Contact for all Service Needs

-Receive and Inspect Machine for Damage

-Bench Test Machine

-Installation Coordination of Facilities

-Water Quality/Clarity Test-Professional Installation*

-Equipment Maintenance Training-24 Hour Business Day Response

-Automatic Warranty Claim Processing

-Free Installation of Water Softening System

-Guaranteed No Freight Damage

-Lifetime Warranty on Copper Boilers

-1 Year Labor Warranty

-1 Courtesy/Nuisance Call

**Panini Grills, Grinders, Oscar, Musica PO & Venus Family -
Installation and setup services are not included; Parts & Labor Offsite

* Beyond Point Charges: If Nuova Distribution USA does not have a service technician within 3 hours driving time of the install location, extra travel charges will apply.

Overtime charges: Installation must occur during regular business hours (Monday through Friday, 8AM to 5PM).

Additional charges will apply for installations outside of regular business hours.

 

Key MDJ Features and What They Mean

Micrometrical Grind Adjustment

Baristas can adjust the grind in the smallest of increments and dial in the grind with the highest degree of accuracy. Perfect each espresso product with precise grinding, made possible by micrometrical grind adjustment.

75mm Stainless Steel Flat Burrs

The massive diameter of the sturdy stainless steel burrs makes grinding large amounts of coffee a piece of cake. Grind up to 1,500 pounds before needing to replace the burrs.

Sound Dampening Technology

Grinders can be loud. Control the noise level with the quiet grinding technology installed on the MDJ.

LCD Multi-Function Display

The LCD display makes the MDJ 100 percent accessible to all users. Built with the most user-friendly design, this display lets baristas quickly and adeptly adjust the dose, set the grinder to barista modes, and lock the grinder settings in place.

LED Illuminated Work Space

Don’t let a dimly lit environment slow the pace of espresso production. Baristas need to see what they’re doing in detail—enter the LED illuminated work space. The LEDs are located above the coffee chute, creating greater visibility to increase consistency, speed, and quality.

Portafilter Holder

Set the portafilter in place and the MDJ will hold onto it for you while it grinds. Baristas can get started on other drink orders or engage customers in conversation with their attention freed up by this clever feature.

3.5 LB Transparent Bean Hopper

Don’t waste time with small hoppers you’ll need to refill constantly. The MDJ’s 3.5 pound hopper will get you through rushes without slowing down for frequent refills.

Die-Cast Aluminum Body

This model is built to last. The fortified die-cast aluminum body increases the grinder’s longevity, making your investment go further.

Common Questions and Answers

Q: What does “on demand” grinding mean for the MDJ?

A: On-demand grinding means that you’ll be grinding coffee directly into a portafilter. In other words, an on-demand grinder skips a vessel that holds the coffee grounds and instead directs the ground coffee into the portafilter.

On-demand grinders like the MDJ ensure that only the freshest coffee is being used for the espresso.

Why is fresh coffee important?

Flavor. Coffee flavors deteriorate quickly once ground. 

To limit oxidation and preserve the flavors, you’ll need to get the ground coffee to the portafilter and into the espresso machine as quickly as possible. This is easy with an on-demand grinder.

Grinders with grounds chambers, also called doser grinders, aren’t necessarily bad for freshness. They’re just typically reserved for businesses with the highest level of customer traffic. 

This is because businesses that aren’t doing constant grinding and espresso service probably won’t be able to use all the ground coffee in the chamber at once.

Doserless grinders (like the MDJ) can also be used for high-volume cafes—they just guarantee that the coffee will be fresh every time and minimize wastage as you won’t need to purge large amounts of old grounds from a chamber.

Q: What does micrometrical grind adjustment for the MDJ mean?

A: To understand micrometrical grind adjustment, it’s important to understand the difference between stepped grinders and stepless grinders.

Stepped grinders come with a specific number of fineness settings baristas can choose from. 

While these make finding your grind setting fast, they do limit your options and force you to choose the closest rather than the exact setting you might be looking for.

Micrometrical grind adjustment in the MDJ means that it’s a stepless grinder. This type eliminates the factory presets and instead gives you full control of fineness settings. 

You can spin the dial in infinitely small increments until you get exactly what you want.

This is important for espresso service. Your customers likely expect a high standard of quality—they expect a better latte or Americano than they can make at home.

Micrometrical grind adjustment is one part of the process of guaranteeing maximum precision when dialing in the grind, the key to better espresso.

Q: What does a flat burr grinder do (what is the difference between a flat and conical burr grinder)?

A: This is a great question. Let’s delve into the flat vs. conical burr grinder question from the professional barista’s perspective.

Many baristas will explain their preferences for flat or conical burr grinders in terms of what they do for the espresso.

Let’s start with the conical burr grinder. Utilizing a cone-shaped grinding device and the force of gravity with a vertical path for the flow of the coffee, this grinder creates bimodal particles (coffee particles in two different sizes).

Bimodal particles can be great for creating a traditional espresso experience, or an espresso with accentuated bright notes and a thick, syrupy body.

A flat burr grinder like the MDJ has two horizontally-facing burrs that grind the coffee beans into perfectly consistent particles of uniform size.

A beautiful melding effect of the coffee flavors is the result. If you ask fans of flat burr grinders, they’ll often mention detecting richer bassy notes, contributing to a smooth espresso.

For the most part, what comparing these grinder types comes down to is flavor and what you want to do with the espresso (it’s said that flat burr grinders allow you to experiment more with coffee profiles).

Both grinder types are popular in the espresso industry. Visiting local coffee shops and trying espresso made from different burr grinders is one way to get acquainted with them.

Extra Resources

View Documents and Downloads

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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★ Customer Reviews ★

MajestyCoffee Verified Customer Testomonials

121 reviews
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Hard to hear crack. We are still new at this and machine takes some time to get used to

Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

Quick and easy with a little mess.

As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

GoodService

Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
Thanks

Fiorenzato Evo Electronic Coffee Grinder F64