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Mahlkonig Guatemala GUA710 Filter Coffee Grinder

SKU: GUA710

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$1,680.00 $1,925.00



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Who Should Buy The Mahlkonig Guatemala GUA710? 

Small to Large Coffee Shops

One of the most beloved cafe grinders, the Mahlkonig Guatemala suits just about every coffee shop’s professional requirements.

Vertically mounted flat burrs allow this retail grinder to leave virtually no trace of ground coffee behind. Supplying an even grind, this model gives you and customers reliable results.

It’s the kind of grinder that anyone can operate with 20 easy fineness settings from fine to coarse for all your drip coffee, pour-over, and cold brew menu items. If you’re looking strictly for filter brewing, the Guatemala can be fitted with a filter basket holder for direct grinding.

Supplying up to two pounds of coffee per minute, the Guatemala is certainly fast enough to help your staff wait on each and every customer within a short time frame. Use it for grinding retail bags and your own in-house filter coffee offerings.

Coffee Labs

A configuration of the Guatemala that’s perfect for coffee labs or any location doing cuppings comes with a foldable table and metal cup for single-portion grinding.

This is a convenient configuration to help you sample out your roasts, whether you’re hosting events with cuppings or brewing pour-over coffee in your shop.

Owing to the consistency of the grind that the Guatemala provides, the flavor profile of each roast will be well developed and balanced, showing off the uniqueness of your coffee.

Roasteries

If you’re passing out samples of your coffee, the Guatemala ensures excellent flavor. The lab configuration is suitable for roasteries giving customers individual samples of ground or brewed coffee.

If you own a roastery connected to a retail space, the Guatemala might be the right option even as a standard retail grinder that can also grind for samples in the shop.

The wide array of grind settings makes this a pretty flexible grinder that’s straightforward in operation—the ideal blend for employees from beginners to experts.

Restaurants

Restaurants grinding their own beans have the right idea for the best-tasting coffee. Ordering your Guatemala with a filter coffee basket attachment will allow your employees to grind coffee directly into the coffee machine basket.

With a 1.1 pound hopper, there’s plenty of room to grind large batches. And with the vertical grinding discs, you won’t have to worry about coffee getting stuck inside the grinder.

Easy to clean, easy to use, and highly consistent, the Guatemala comes with the features and functions of a coffee shop model, but made for every user.

Offices

The Guatemala makes a great office kitchen coffee grinder for drip coffee and pour-overs of all types.

Available with filter basket holder and self-service station options, the Guatemala is customizable like few other commercial grinders.

As a user-friendly model, it ensures that your staff can find the grind settings they need immediately. If this is a priority (which just might be the case if your employees are intimidated at the prospect of working with coffee equipment), the Guatemala is the answer.

Description

Tailor the Guatemala to your business.

The Mahlkonig Guatemala is more than a retail coffee grinder. Coming with a wide array of customizable features, the Guatemala can be tailored to your exact requirements whether you’re searching for your cafe, roastery, or restaurant.

It’s more than capable of providing everything you need, from single-portion and large-batch grinding to retail bag grinding with 20 different fineness settings.

Coffee lab cuppings, self service, retail service, batch brewing—there’s a version of the Guatemala designed with your business in mind.

The Guatemala stands for power and versatility.

Business owners choose the Guatemala for remarkable power and flexibility combined with a cost-effective solution.

User-friendliness is built into the Guatemala’s DNA, from the easy grind adjustment dial to the array of customizations that require zero onsite assembly. 

The Guatemala is ready to serve you and your customers all day, each and every day of the week, even in high-volume settings.

Welcome to the Mahlkonig owner’s club.

Mahlkonig has a strong reputation for precision and quality that sometimes flies under the radar outside of high-end coffee shops. 

If you want to bring Mahlkonig’s unique excellence to your business, the Guatemala is a top-rated model.

Key Features and What They Mean

71mm Flat Steel Burrs

The large flat grinding discs in the Mahlkonig Guatemala create an even grind and give the coffee superior flavor. Made of high-quality steel, they’ll stay sharp for a good long time.

Bag Clamp

When grinding retail bags, place them in the bag clamp, turn the grinder on, and that’s it. The clamp holds them in place so that you can turn your attention to other items until the coffee is ground.

Vertically Mounted Burrs

Keeping grind residue to a minimum, the grinding discs are mounted vertically to allow gravity to do its work and get all the ground coffee into the container. This creates much less product waste and keeps the inside of the grinder cleaner.

1.1 Pound Hopper

With a little room to spare for overflow, the 1.1 pound hopper is ideal for standard single-pound retail bags.

Vibrating of Retail Bags

To help settle the ground coffee, the Guatemala automatically vibrates bags to give your customers a nice, neat package of ground coffee.

20 Grind Settings

Going from fine to coarse grinding quickly is simple with 20 presets built in. The ideal range falls within pour-over to French press and cold brew settings, giving you diverse brewing options to work with.

Customizations

The unique advantage of the Guatemala is having a customized grinder that fits your business to a T, whether you’re grinding large batches or retail bags.

Configurations

Custom Guatemala Options

If you’d like your Mahlkonig Guatemala in a configuration for specific applications, we offer a wide variety of options:

  • Foldable table, ideal for lab or single-portion grinding
  • Metal cup, easy to use with lab or single-portion grinding
  • Spout with a metal knocker that assists in removing all traces of ground coffee from the chute
  • Self-service version
  • Filter coffee basket holder, great for drip coffee
  • Larger hopper (2500g/5.5lbs), good for large-batch grinding
  • Raised outlet height

    Guatemala Features & Specifications

    Grinding capacity - fine to medium* 800 - 900 g/min
    1.8 - 2.0 lbs / min
    Hopper capacity 500 g / 1.1 lbs
    Dimensions (w x h x d) 22 x 62 x 33 cm
    8.7 x 24.4 x 13 inch
    Net weight 18 kg / 40 lbs
    Grinding discs diameter 71 mm / 2.8 inch
    Grinding discs material Steel
    Voltage / frequency / phases 100- 115 V / 50/60 Hz / 1~
    Motor rating 1100 W
    Motor revolution 3900@60Hz
    Overload protection Standard
    Bag holder clamping Standard
    Swing back of the bag holder Standard
    Vibrating of the bag Standard
    Large hopper 1000 g / 2.2 lbs optional
    Raised outlet height 130 mm / 5.1 inch optional
    *grinding capacity depending on the type of coffee, the roast and the degree of fineness

     

    Common Questions and Answers

    Q: What is the difference between a flat burr grinder like the Guatemala and a conical burr grinder?

    A: Flat and conical burr grinders are two of the most recognizable categories when it comes to professional grinders. They’re both known for quality, but the results are slightly different.

    The flat burr grinder type produces a highly uniform particle distribution. In other words, the coffee is ground into perfectly even bits. As for how this influences the coffee, it helps to meld the nuanced flavors together, creating a smooth tasting experience.

    A conical burr grinder is different. It gives you a bimodal particle distribution, or coffee particles of different sizes. Many coffee enthusiasts love the way this emphasizes brighter, juicier flavors in coffees that naturally feature them.

    In a lot of ways, it might be easier to get the results you want with a flat burr grinder as it’s possible to accidentally over-extract the finer coffee particles from a conical burr grinder. In this situation, you’ll get more bitter flavors in the cup.

    This is one reason many coffee shops opt for flat burr grinders, but some simply prefer the balanced flavor profiles they produce.

    Q: What is the difference between a stepped grinder like the Guatemala and a stepless grinder?

    A: This is a commonly asked question, and it’s a good one! A stepped grinder like the Guatemala has preset grind options while a stepless grinder takes the presets out for a fluid grind fineness selection.

    The biggest advantage of a stepped grinder is how easy it is to navigate. You can go from a drip coffee grind to, say, a French press grind in a second without having to figure out where the exact setting lies.

    The downside is that you can’t choose settings outside of the presets (within the fine-to-coarse range), whereas you can with a stepless grinder.

    On the other hand, the most typical coffee brewing methods and ranges are represented on quality stepped grinders like the Guatemala. It’s a robust model for standard brewing methods and change-ups on the fly.

    Q: Does burr size affect the coffee?

    A: A grinder’s burr size can have a real effect on the end product. That is, the size of the burr has to do with heat production in the grinder, which does affect the quality of the beans.

    When you’re grinding coffee, friction generates heat, but there will be a reduced effect with larger burrs as they don’t need to rotate as many times as smaller burrs to grind the coffee.

    Ultimately, heat buildup is minimized due to faster grinding, which is ideal for the coffee considering that too much heat may turn the coffee bitter.

    With large 71mm precision burrs, the Guatemala is designed to control heat generation and keep the grinder cool.

    Resources

    Guatemala_710_ProductSheet.pdf

    Operating_Instructions_Guatemala.pdf

    PRICE MATCH GUARANTEE

    We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

    USA BASED CUSTOMER SERVICE

    We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

    FAST AND EASY REPLACEMENTS

    If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

    SECURE PAYMENTS & FULL PRIVACY

    Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


    30 Day Money Back Guarantee

    We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

    That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

    Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

    Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

    La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

    *All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

    *All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

    *Elektra & Ascaso machines cannot be returned after they have been used.

    *UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

    *Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

    *La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

    ORDER CONFIRMATION

    Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

    Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

    After your order is placed, we will authorize payment from your payment method and reserve your unit.

    If there are issues regarding your order - we will contact you immediately to resolve it.

    We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

    ORDER SHIPMENT

    Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

    Most in stock orders ship within 24 business hours.

    Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

    Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

    We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

    PRODUCT QUALITY GUARANTEE

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

    If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

    We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

    CANCELLATIONS & REFUNDS

    Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

    Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

    Returns must meet the following criteria:

    Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

    Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

    As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

    In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

    Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

    Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

    Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

    Any open box or used equipment will be specially and clearly marked on the individual product page.

    Having trouble with your machine? Click here to access our Warranty Repair Request Form.

    All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

    In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

    You can contact us there if you have any questions about our warranties before purchasing as well.

    We will then provide you with an authorization number which you can use to track your warranty repair status.

    Warranty by Brand (Different Warranties Apply to Different Brands):

    La Pavoni

    • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

    Ascaso, Elektra, Macap, Vibiemme

    • 2 year parts and labor on all the machines
    • Lifetime warranty on boilers
    • Repair facilities in New Jersey

    Mahlkonig

    • 1 Year Parts and Labor on all Mahlkonig grinders

    Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

    • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
    • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
    • Shipping costs to repair items are valid for the first 30 days only.

    What is Covered by the Warranty:

    • Manufacturer Defects

    Not Covered by Warranty:

    • Plastic and Wearable Parts
    • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
    • Issues caused by water damage from poor water quality which can result in scale build up.
    • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
    • Using the product outside of what it was intended to do.
    • Using nonoriginal parts to do repairs on the product.
    • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
    • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
    • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
    Mobile Users - Please Scroll to the Bottom to View Product Reviews.

    Who Should Buy The Mahlkonig Guatemala GUA710? 

    Small to Large Coffee Shops

    One of the most beloved cafe grinders, the Mahlkonig Guatemala suits just about every coffee shop’s professional requirements.

    Vertically mounted flat burrs allow this retail grinder to leave virtually no trace of ground coffee behind. Supplying an even grind, this model gives you and customers reliable results.

    It’s the kind of grinder that anyone can operate with 20 easy fineness settings from fine to coarse for all your drip coffee, pour-over, and cold brew menu items. If you’re looking strictly for filter brewing, the Guatemala can be fitted with a filter basket holder for direct grinding.

    Supplying up to two pounds of coffee per minute, the Guatemala is certainly fast enough to help your staff wait on each and every customer within a short time frame. Use it for grinding retail bags and your own in-house filter coffee offerings.

    Coffee Labs

    A configuration of the Guatemala that’s perfect for coffee labs or any location doing cuppings comes with a foldable table and metal cup for single-portion grinding.

    This is a convenient configuration to help you sample out your roasts, whether you’re hosting events with cuppings or brewing pour-over coffee in your shop.

    Owing to the consistency of the grind that the Guatemala provides, the flavor profile of each roast will be well developed and balanced, showing off the uniqueness of your coffee.

    Roasteries

    If you’re passing out samples of your coffee, the Guatemala ensures excellent flavor. The lab configuration is suitable for roasteries giving customers individual samples of ground or brewed coffee.

    If you own a roastery connected to a retail space, the Guatemala might be the right option even as a standard retail grinder that can also grind for samples in the shop.

    The wide array of grind settings makes this a pretty flexible grinder that’s straightforward in operation—the ideal blend for employees from beginners to experts.

    Restaurants

    Restaurants grinding their own beans have the right idea for the best-tasting coffee. Ordering your Guatemala with a filter coffee basket attachment will allow your employees to grind coffee directly into the coffee machine basket.

    With a 1.1 pound hopper, there’s plenty of room to grind large batches. And with the vertical grinding discs, you won’t have to worry about coffee getting stuck inside the grinder.

    Easy to clean, easy to use, and highly consistent, the Guatemala comes with the features and functions of a coffee shop model, but made for every user.

    Offices

    The Guatemala makes a great office kitchen coffee grinder for drip coffee and pour-overs of all types.

    Available with filter basket holder and self-service station options, the Guatemala is customizable like few other commercial grinders.

    As a user-friendly model, it ensures that your staff can find the grind settings they need immediately. If this is a priority (which just might be the case if your employees are intimidated at the prospect of working with coffee equipment), the Guatemala is the answer.

    Description

    Tailor the Guatemala to your business.

    The Mahlkonig Guatemala is more than a retail coffee grinder. Coming with a wide array of customizable features, the Guatemala can be tailored to your exact requirements whether you’re searching for your cafe, roastery, or restaurant.

    It’s more than capable of providing everything you need, from single-portion and large-batch grinding to retail bag grinding with 20 different fineness settings.

    Coffee lab cuppings, self service, retail service, batch brewing—there’s a version of the Guatemala designed with your business in mind.

    The Guatemala stands for power and versatility.

    Business owners choose the Guatemala for remarkable power and flexibility combined with a cost-effective solution.

    User-friendliness is built into the Guatemala’s DNA, from the easy grind adjustment dial to the array of customizations that require zero onsite assembly. 

    The Guatemala is ready to serve you and your customers all day, each and every day of the week, even in high-volume settings.

    Welcome to the Mahlkonig owner’s club.

    Mahlkonig has a strong reputation for precision and quality that sometimes flies under the radar outside of high-end coffee shops. 

    If you want to bring Mahlkonig’s unique excellence to your business, the Guatemala is a top-rated model.

    Key Features and What They Mean

    71mm Flat Steel Burrs

    The large flat grinding discs in the Mahlkonig Guatemala create an even grind and give the coffee superior flavor. Made of high-quality steel, they’ll stay sharp for a good long time.

    Bag Clamp

    When grinding retail bags, place them in the bag clamp, turn the grinder on, and that’s it. The clamp holds them in place so that you can turn your attention to other items until the coffee is ground.

    Vertically Mounted Burrs

    Keeping grind residue to a minimum, the grinding discs are mounted vertically to allow gravity to do its work and get all the ground coffee into the container. This creates much less product waste and keeps the inside of the grinder cleaner.

    1.1 Pound Hopper

    With a little room to spare for overflow, the 1.1 pound hopper is ideal for standard single-pound retail bags.

    Vibrating of Retail Bags

    To help settle the ground coffee, the Guatemala automatically vibrates bags to give your customers a nice, neat package of ground coffee.

    20 Grind Settings

    Going from fine to coarse grinding quickly is simple with 20 presets built in. The ideal range falls within pour-over to French press and cold brew settings, giving you diverse brewing options to work with.

    Customizations

    The unique advantage of the Guatemala is having a customized grinder that fits your business to a T, whether you’re grinding large batches or retail bags.

    Configurations

    Custom Guatemala Options

    If you’d like your Mahlkonig Guatemala in a configuration for specific applications, we offer a wide variety of options:

    • Foldable table, ideal for lab or single-portion grinding
    • Metal cup, easy to use with lab or single-portion grinding
    • Spout with a metal knocker that assists in removing all traces of ground coffee from the chute
    • Self-service version
    • Filter coffee basket holder, great for drip coffee
    • Larger hopper (2500g/5.5lbs), good for large-batch grinding
    • Raised outlet height

      Guatemala Features & Specifications

      Grinding capacity - fine to medium* 800 - 900 g/min
      1.8 - 2.0 lbs / min
      Hopper capacity 500 g / 1.1 lbs
      Dimensions (w x h x d) 22 x 62 x 33 cm
      8.7 x 24.4 x 13 inch
      Net weight 18 kg / 40 lbs
      Grinding discs diameter 71 mm / 2.8 inch
      Grinding discs material Steel
      Voltage / frequency / phases 100- 115 V / 50/60 Hz / 1~
      Motor rating 1100 W
      Motor revolution 3900@60Hz
      Overload protection Standard
      Bag holder clamping Standard
      Swing back of the bag holder Standard
      Vibrating of the bag Standard
      Large hopper 1000 g / 2.2 lbs optional
      Raised outlet height 130 mm / 5.1 inch optional
      *grinding capacity depending on the type of coffee, the roast and the degree of fineness

       

      Common Questions and Answers

      Q: What is the difference between a flat burr grinder like the Guatemala and a conical burr grinder?

      A: Flat and conical burr grinders are two of the most recognizable categories when it comes to professional grinders. They’re both known for quality, but the results are slightly different.

      The flat burr grinder type produces a highly uniform particle distribution. In other words, the coffee is ground into perfectly even bits. As for how this influences the coffee, it helps to meld the nuanced flavors together, creating a smooth tasting experience.

      A conical burr grinder is different. It gives you a bimodal particle distribution, or coffee particles of different sizes. Many coffee enthusiasts love the way this emphasizes brighter, juicier flavors in coffees that naturally feature them.

      In a lot of ways, it might be easier to get the results you want with a flat burr grinder as it’s possible to accidentally over-extract the finer coffee particles from a conical burr grinder. In this situation, you’ll get more bitter flavors in the cup.

      This is one reason many coffee shops opt for flat burr grinders, but some simply prefer the balanced flavor profiles they produce.

      Q: What is the difference between a stepped grinder like the Guatemala and a stepless grinder?

      A: This is a commonly asked question, and it’s a good one! A stepped grinder like the Guatemala has preset grind options while a stepless grinder takes the presets out for a fluid grind fineness selection.

      The biggest advantage of a stepped grinder is how easy it is to navigate. You can go from a drip coffee grind to, say, a French press grind in a second without having to figure out where the exact setting lies.

      The downside is that you can’t choose settings outside of the presets (within the fine-to-coarse range), whereas you can with a stepless grinder.

      On the other hand, the most typical coffee brewing methods and ranges are represented on quality stepped grinders like the Guatemala. It’s a robust model for standard brewing methods and change-ups on the fly.

      Q: Does burr size affect the coffee?

      A: A grinder’s burr size can have a real effect on the end product. That is, the size of the burr has to do with heat production in the grinder, which does affect the quality of the beans.

      When you’re grinding coffee, friction generates heat, but there will be a reduced effect with larger burrs as they don’t need to rotate as many times as smaller burrs to grind the coffee.

      Ultimately, heat buildup is minimized due to faster grinding, which is ideal for the coffee considering that too much heat may turn the coffee bitter.

      With large 71mm precision burrs, the Guatemala is designed to control heat generation and keep the grinder cool.

      Resources

      Guatemala_710_ProductSheet.pdf

      Operating_Instructions_Guatemala.pdf

      PRICE MATCH GUARANTEE

      We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

      USA BASED CUSTOMER SERVICE

      We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

      FAST AND EASY REPLACEMENTS

      If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

      SECURE PAYMENTS & FULL PRIVACY

      Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


      30 Day Money Back Guarantee

      We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

      That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

      Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

      Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

      La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

      *All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

      *All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

      *Elektra & Ascaso machines cannot be returned after they have been used.

      *UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

      *Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

      *La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

      ORDER CONFIRMATION

      Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

      Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

      After your order is placed, we will authorize payment from your payment method and reserve your unit.

      If there are issues regarding your order - we will contact you immediately to resolve it.

      We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

      ORDER SHIPMENT

      Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

      Most in stock orders ship within 24 business hours.

      Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

      Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

      We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

      PRODUCT QUALITY GUARANTEE

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

      If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

      We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

      CANCELLATIONS & REFUNDS

      Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

      Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

      Returns must meet the following criteria:

      Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

      Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

      As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

      In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

      Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

      Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

      Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

      Any open box or used equipment will be specially and clearly marked on the individual product page.

      Having trouble with your machine? Click here to access our Warranty Repair Request Form.

      All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

      In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

      You can contact us there if you have any questions about our warranties before purchasing as well.

      We will then provide you with an authorization number which you can use to track your warranty repair status.

      Warranty by Brand (Different Warranties Apply to Different Brands):

      La Pavoni

      • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

      Ascaso, Elektra, Macap, Vibiemme

      • 2 year parts and labor on all the machines
      • Lifetime warranty on boilers
      • Repair facilities in New Jersey

      Mahlkonig

      • 1 Year Parts and Labor on all Mahlkonig grinders

      Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

      • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
      • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
      • Shipping costs to repair items are valid for the first 30 days only.

      What is Covered by the Warranty:

      • Manufacturer Defects

      Not Covered by Warranty:

      • Plastic and Wearable Parts
      • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
      • Issues caused by water damage from poor water quality which can result in scale build up.
      • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
      • Using the product outside of what it was intended to do.
      • Using nonoriginal parts to do repairs on the product.
      • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
      • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
      • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
      Mobile Users - Please Scroll to the Bottom to View Product Reviews.
      Majesty Coffee Customers

      Customer Reviews

      Based on 6 reviews
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      C
      C.W.
      Mahlkonig gh2

      This thing is awesome and arrived SUPER quick!

      W
      W.C.
      Mahlkonig GH-2

      I couldn't be more pleased with this grinder. It's fast and virtually zero retention. The service at Majesty Coffee is also excellent. The grinder arrived well packed and in perfect condition. I would highly recommend them. Good job guys!

      A
      A.A.

      Mahlkonig EK43 Filter Coffee Grinder

      T
      T.C.
      5/5

      Great customer service and fast shipping! Product works well!

      t
      t.b.
      5/5

      Mahlkonig EK43 Filter Coffee Grinder



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      ★ Customer Reviews ★

      MajestyCoffee Verified Customer Testomonials

      120 reviews
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      Mahlkonig gh2

      This thing is awesome and arrived SUPER quick!

      Quick and easy with a little mess.

      As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
      The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
      Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

      GoodService

      Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
      Thanks

      Fiorenzato Evo Electronic Coffee Grinder F64

      Izzo Alex Leva

      Well right at one year ago I got my Alex Leva and dearly love it .. But today after right at one year of use it has stopped working... You flick the on switch and nothing , the PID does not light up but the on/off switch lights up sometimes but not always.. Other than the light on the on/off switch the machine seems dead... I do hope this is not a big deal after just a year of use... Up until this point I would give my Alex Leva a five star rating , but now I may have to revise my review... We shall see.