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Mahlkonig EK43S Espresso & Filter Coffee Grinder

SKU: EK43S

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$2,700.00 $3,200.00



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Who Should Buy The Mahlkonig EK43S? 

Medium to Large Coffee Shops

Presenting the space-saving little sister of the ever-popular EK43 filter coffee grinder, the Mahlkonig EK43S, a busy cafe favorite.

If you’re running a high-volume coffee shop, you may need this retail coffee grinder to power through pounds of coffee with 98mm cast steel burrs in seconds while taking up minimal counter area. 

Providing consistency and high extraction yields and reducing unpleasant bitterness, the EK43S ensures that the coffee you grind for your customers or for in-shop filter coffee brewing is always at peak flavor.

There’s plenty of versatility in this model with grind settings from Turkish coffee and espresso to pour-over, drip, and French press. If you’re looking for a compact version of the EK43, this heavy-duty little model was made just for you.

Roasteries

Due to its high grinding capacity, the EK43S is suitable for a roastery that needs to grind sample after sample for customers. And it certainly won’t get in the way in the production space with its compact design. 

Stepless grind adjustment gives you the precision you require to serve different customers’ needs. And with the bag clamp, the coffee is ground directly into a bag so that you don’t have to worry about wasting coffee aimed into a smaller receptacle.

Its sturdy design and stable base make it capable of holding up in rugged conditions where other grinders may show signs of wear and tear more easily. Rest assured, it’s at home in your roastery just as much as in the coffee shop.

Restaurants

Restaurants that do lots of batch coffee brewing will enjoy how easy and fast it is with the EK43S. But what really makes the EK43S great for restaurants is its grinding flexibility.

Special burrs can transform the EK43S into your grinder for seeds, spices, grains, and other products. If you prepare certain scratch-made recipes, the EK43S could be your ideal grinder.

Description

The only thing the high-performance EK43S gives you less of is counter clutter.

Every bit as powerful as the EK43 filter coffee grinder, the Mahlkonig EK43S repackages the speed, flexibility, and precision in a more compact model to fit in any space.

An exceptionally robust construction and cast steel 98mm burrs allow the EK43S to grind an astonishing amount of coffee in a fraction of the time it takes other grinders—three pounds in one minute.

Giving you limitless fineness settings from Turkish all the way to French press, the EK43S provides grinding for your every brewing need. In addition to grinding retail bags, you can use the EK43 for drip coffee preparation, espresso, pour-over coffee, and more.

Coffee just tastes better with the EK43S.

Producing particle consistency unseen in high-volume grinders, the EK43 trades bitter flavors for sweeter ones with high extraction rates.

This model enhances the potential of the coffee and entices your customers to choose your cafe whenever they want a better cup of coffee.

Every Mahlkonig grinder is designed to meet a standard of perfection.

Mahlkonig never cuts corners. It’s a brand that has earned a reputation for hard-to-match performance in coffee and espresso grinders.

The EK43S is more than a professional grinder. It comes with a guarantee from one of the most highly respected brands in the industry.

Key Features and What They Mean

98mm Cast Steel Burrs

These grinding discs can zip through coffee at a mind-boggling 25 grams per second (over three pounds a minute). They’re designed to keep grinding cool even through continuous use on busy days and deliver consistent particle distribution for smooth, rich tasting notes in every batch.

Bag Clamp

Helping you get more done at once, the bag clamp holds retail bags while the EK43S grinds directly into them. This gives employees the opportunity to ring up customers, make coffee, and provide more attentive customer service even while grinding.

Knock-Off Device

Clear out the chute easily with the knock-off device. Tapping it lightly gets the remaining ground coffee out and into your container, preventing loss or accidental mixing of different roasts when grinding new batches and bags.

Stepless Grind Adjustment

Finding the right grind size couldn’t be simpler with the large dial and 16 easy-to-navigate adjustments on the front of the EK43S. Stepless grind adjustment allows you to make tiny changes as needed to dial in the grind with accuracy and improve your results.

Hopper Magnet

The grinding discs will stay safe with the hopper magnet keeping any metal scraps that might accidentally find their way in, out.

Space-Saving Bean Hopper

The EK43S hoppers provide a minimum of five extra inches of room overhead compared to the original EK43. The EK43S hoppers can also be exchanged for any other Mahlkonig bean hoppers to give you any size and capacity.

Options

Color Options

The Mahlkonig EK43S comes in Black or White so that you can match your grinder with your decor.

Hopper Options

A standard or short hopper are available for the EK43S. If you need even more room at the top of the grinder to fit it underneath low-hanging cabinets, choose the short hopper option.

Product Specifications

Hopper Capacity 2.2 lbs
Avg Grinding Capacity
25g / sec
Idle Speed 1760 RPM
Voltage
100 - 120 V / 60 Hz
Frequency / Phases 60 Hz / Single-Phase
Max Power 1300 Watts
Grinding Disc Diameter 98 mm
Dimensions (w x d x h)
9.06" x 26.77" x 16.14"
Net weight 63 lbs
Grinding Disk Material Cast Steel
EQUIPMENT FEATURES
Bag Clamping Yes
Knock-off Device Yes
Hopper Magnet Yes
Overload Protection Yes
SPECIAL FEATURES
Real Turkish Fine Grinding Yes
Espresso Grinding Yes
Short/Large Hopper Free Upon Request
Other Grinding Goods Coffee, spices, grains, poppy seed, linseed
Listings

CE
CB
ETL Safety
ETL Sanitation
IEC/EN 60335-1 
IEC/EN 60335-2-64
ANSI / UL 763
ANSI / NSF 8
CSA-C22.2 No. 195

Common Questions and Answers

Q: What is the difference between the flat burrs in the EK43S and conical burrs in other grinders?

A: Flat burr grinders and conical burr grinders represent the two standards of the high-end coffee industry. If you’re familiar with them, you might have a preference for one or the other.

One of the crucial differences between these burr types is what they do for the coffee. The reason for this has a lot to do with the particle sizes produced by each burr type.

Flat burrs are known for creating a very even particle size. Conical burrs, on the other hand, produce bimodal particles (two different particle sizes).

The uniform size distribution from flat burrs promotes balance when you’re brewing the coffee. You’ll taste this when you drink it, and many flat burr advocates notice a special smoothness from the blending of the flavors and accentuated bassy notes.

From the bimodal particles produced by conical burrs comes a different flavor profile, usually with highlighted brightness, which can be great for light roasts that showcase brighter, juicier qualities. 

The downside with a conical burr grinder is that it tends to be much easier for the smaller coffee particles to over-extract, which leads to bitter flavors.

For professional purposes, flat burr grinders are easy to work with if you want consistency and great flavor.

Q: What is stepless grind adjustment and how does it work in the EK43S?

A: The Mahlkonig EK43S gives you an easy interface to find precise fineness settings quickly. But as a stepless grinder, you’re free to move the adjustment dial in any increment you like.

Let’s compare the stepless adjustment system to a stepped system for better insight. A stepped grinder would have a certain number of notches that the dial would fall into when you’re choosing a fineness setting. 

Though it’s easy to move from one end of the fineness range to the other with a stepped grinder, you can’t get those in-between settings. If your perfect grind rests between the preset notches, you’ll have an almost-but-not-quite accurate grind setting for the coffee, which can affect the outcome.

The EK43S removes these preset notches and can be adjusted to any fineness to help you dial in the grind for each unique coffee type. With the numbered dial, it’s much easier to recall your settings when switching back and forth, making the EK43S particularly easy to work with.

Q: How does burr size affect the coffee?

A: Many good coffee shops opt for large burr grinders not just because they grind quickly, but also because they can help to maintain cool grinding. This is important for preserving the flavor of the coffee.

It works like this. There’s more cutting area on a large burr than on a small burr, which means that the large burr makes fewer rotations to grind the coffee. This limits motor running time and minimizes heat built up by the friction between the burrs.

Too much heat from a grinder is damaging to the coffee. It will start baking the coffee and producing bitter, overly roasted flavors. In short, it becomes an inferior product before you have the chance to brew it.

The extra-large burrs in the EK43S are part of the engineering that makes this Mahlkonig model a super cool grinder. It’s so good at temperature control that you can grind back-to-back bags and batches and it won’t overheat, which is one big reason it’s the grinder of choice for many high-volume shops.


Product Resources

EK43S Full Specification Sheet

 

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Mobile Users - Please Scroll to the Bottom to View Product Reviews.

Who Should Buy The Mahlkonig EK43S? 

Medium to Large Coffee Shops

Presenting the space-saving little sister of the ever-popular EK43 filter coffee grinder, the Mahlkonig EK43S, a busy cafe favorite.

If you’re running a high-volume coffee shop, you may need this retail coffee grinder to power through pounds of coffee with 98mm cast steel burrs in seconds while taking up minimal counter area. 

Providing consistency and high extraction yields and reducing unpleasant bitterness, the EK43S ensures that the coffee you grind for your customers or for in-shop filter coffee brewing is always at peak flavor.

There’s plenty of versatility in this model with grind settings from Turkish coffee and espresso to pour-over, drip, and French press. If you’re looking for a compact version of the EK43, this heavy-duty little model was made just for you.

Roasteries

Due to its high grinding capacity, the EK43S is suitable for a roastery that needs to grind sample after sample for customers. And it certainly won’t get in the way in the production space with its compact design. 

Stepless grind adjustment gives you the precision you require to serve different customers’ needs. And with the bag clamp, the coffee is ground directly into a bag so that you don’t have to worry about wasting coffee aimed into a smaller receptacle.

Its sturdy design and stable base make it capable of holding up in rugged conditions where other grinders may show signs of wear and tear more easily. Rest assured, it’s at home in your roastery just as much as in the coffee shop.

Restaurants

Restaurants that do lots of batch coffee brewing will enjoy how easy and fast it is with the EK43S. But what really makes the EK43S great for restaurants is its grinding flexibility.

Special burrs can transform the EK43S into your grinder for seeds, spices, grains, and other products. If you prepare certain scratch-made recipes, the EK43S could be your ideal grinder.

Description

The only thing the high-performance EK43S gives you less of is counter clutter.

Every bit as powerful as the EK43 filter coffee grinder, the Mahlkonig EK43S repackages the speed, flexibility, and precision in a more compact model to fit in any space.

An exceptionally robust construction and cast steel 98mm burrs allow the EK43S to grind an astonishing amount of coffee in a fraction of the time it takes other grinders—three pounds in one minute.

Giving you limitless fineness settings from Turkish all the way to French press, the EK43S provides grinding for your every brewing need. In addition to grinding retail bags, you can use the EK43 for drip coffee preparation, espresso, pour-over coffee, and more.

Coffee just tastes better with the EK43S.

Producing particle consistency unseen in high-volume grinders, the EK43 trades bitter flavors for sweeter ones with high extraction rates.

This model enhances the potential of the coffee and entices your customers to choose your cafe whenever they want a better cup of coffee.

Every Mahlkonig grinder is designed to meet a standard of perfection.

Mahlkonig never cuts corners. It’s a brand that has earned a reputation for hard-to-match performance in coffee and espresso grinders.

The EK43S is more than a professional grinder. It comes with a guarantee from one of the most highly respected brands in the industry.

Key Features and What They Mean

98mm Cast Steel Burrs

These grinding discs can zip through coffee at a mind-boggling 25 grams per second (over three pounds a minute). They’re designed to keep grinding cool even through continuous use on busy days and deliver consistent particle distribution for smooth, rich tasting notes in every batch.

Bag Clamp

Helping you get more done at once, the bag clamp holds retail bags while the EK43S grinds directly into them. This gives employees the opportunity to ring up customers, make coffee, and provide more attentive customer service even while grinding.

Knock-Off Device

Clear out the chute easily with the knock-off device. Tapping it lightly gets the remaining ground coffee out and into your container, preventing loss or accidental mixing of different roasts when grinding new batches and bags.

Stepless Grind Adjustment

Finding the right grind size couldn’t be simpler with the large dial and 16 easy-to-navigate adjustments on the front of the EK43S. Stepless grind adjustment allows you to make tiny changes as needed to dial in the grind with accuracy and improve your results.

Hopper Magnet

The grinding discs will stay safe with the hopper magnet keeping any metal scraps that might accidentally find their way in, out.

Space-Saving Bean Hopper

The EK43S hoppers provide a minimum of five extra inches of room overhead compared to the original EK43. The EK43S hoppers can also be exchanged for any other Mahlkonig bean hoppers to give you any size and capacity.

Options

Color Options

The Mahlkonig EK43S comes in Black or White so that you can match your grinder with your decor.

Hopper Options

A standard or short hopper are available for the EK43S. If you need even more room at the top of the grinder to fit it underneath low-hanging cabinets, choose the short hopper option.

Product Specifications

Hopper Capacity 2.2 lbs
Avg Grinding Capacity
25g / sec
Idle Speed 1760 RPM
Voltage
100 - 120 V / 60 Hz
Frequency / Phases 60 Hz / Single-Phase
Max Power 1300 Watts
Grinding Disc Diameter 98 mm
Dimensions (w x d x h)
9.06" x 26.77" x 16.14"
Net weight 63 lbs
Grinding Disk Material Cast Steel
EQUIPMENT FEATURES
Bag Clamping Yes
Knock-off Device Yes
Hopper Magnet Yes
Overload Protection Yes
SPECIAL FEATURES
Real Turkish Fine Grinding Yes
Espresso Grinding Yes
Short/Large Hopper Free Upon Request
Other Grinding Goods Coffee, spices, grains, poppy seed, linseed
Listings

CE
CB
ETL Safety
ETL Sanitation
IEC/EN 60335-1 
IEC/EN 60335-2-64
ANSI / UL 763
ANSI / NSF 8
CSA-C22.2 No. 195

Common Questions and Answers

Q: What is the difference between the flat burrs in the EK43S and conical burrs in other grinders?

A: Flat burr grinders and conical burr grinders represent the two standards of the high-end coffee industry. If you’re familiar with them, you might have a preference for one or the other.

One of the crucial differences between these burr types is what they do for the coffee. The reason for this has a lot to do with the particle sizes produced by each burr type.

Flat burrs are known for creating a very even particle size. Conical burrs, on the other hand, produce bimodal particles (two different particle sizes).

The uniform size distribution from flat burrs promotes balance when you’re brewing the coffee. You’ll taste this when you drink it, and many flat burr advocates notice a special smoothness from the blending of the flavors and accentuated bassy notes.

From the bimodal particles produced by conical burrs comes a different flavor profile, usually with highlighted brightness, which can be great for light roasts that showcase brighter, juicier qualities. 

The downside with a conical burr grinder is that it tends to be much easier for the smaller coffee particles to over-extract, which leads to bitter flavors.

For professional purposes, flat burr grinders are easy to work with if you want consistency and great flavor.

Q: What is stepless grind adjustment and how does it work in the EK43S?

A: The Mahlkonig EK43S gives you an easy interface to find precise fineness settings quickly. But as a stepless grinder, you’re free to move the adjustment dial in any increment you like.

Let’s compare the stepless adjustment system to a stepped system for better insight. A stepped grinder would have a certain number of notches that the dial would fall into when you’re choosing a fineness setting. 

Though it’s easy to move from one end of the fineness range to the other with a stepped grinder, you can’t get those in-between settings. If your perfect grind rests between the preset notches, you’ll have an almost-but-not-quite accurate grind setting for the coffee, which can affect the outcome.

The EK43S removes these preset notches and can be adjusted to any fineness to help you dial in the grind for each unique coffee type. With the numbered dial, it’s much easier to recall your settings when switching back and forth, making the EK43S particularly easy to work with.

Q: How does burr size affect the coffee?

A: Many good coffee shops opt for large burr grinders not just because they grind quickly, but also because they can help to maintain cool grinding. This is important for preserving the flavor of the coffee.

It works like this. There’s more cutting area on a large burr than on a small burr, which means that the large burr makes fewer rotations to grind the coffee. This limits motor running time and minimizes heat built up by the friction between the burrs.

Too much heat from a grinder is damaging to the coffee. It will start baking the coffee and producing bitter, overly roasted flavors. In short, it becomes an inferior product before you have the chance to brew it.

The extra-large burrs in the EK43S are part of the engineering that makes this Mahlkonig model a super cool grinder. It’s so good at temperature control that you can grind back-to-back bags and batches and it won’t overheat, which is one big reason it’s the grinder of choice for many high-volume shops.


Product Resources

EK43S Full Specification Sheet

 

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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Amazing Customer Service

Incredible customer service. Easy to work with and price matched quickly when I found a lower price. Thank you.



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★ Customer Reviews ★

MajestyCoffee Verified Customer Testomonials

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Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

Quick and easy with a little mess.

As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

GoodService

Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
Thanks

Fiorenzato Evo Electronic Coffee Grinder F64

Izzo Alex Leva

Well right at one year ago I got my Alex Leva and dearly love it .. But today after right at one year of use it has stopped working... You flick the on switch and nothing , the PID does not light up but the on/off switch lights up sometimes but not always.. Other than the light on the on/off switch the machine seems dead... I do hope this is not a big deal after just a year of use... Up until this point I would give my Alex Leva a five star rating , but now I may have to revise my review... We shall see.