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Franke A400 FM CM Superautomatic Coffee Machine

SKU: A400 FM

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$8,789.60


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Who Should Buy The Franke A400 FM CM? 

Small Coffee Shop

A fully super-automatic espresso machine like the Franke A400 FM CM has everything a cafe needs to serve excellent espresso drinks—a lot more efficiently.

The A400 FM CM generates up to 100 drinks a day for a fast-paced small cafe. If multitasking between drink production and food service is your goal, this machine provides the necessary support.

Equipped with the latest and best technology like Franke’s unique FoamMaster system and pre-infusion, this model is dedicated to producing the kind of quality found in premium coffee shops.

From cappuccinos, to steamed milk, and even brewed coffee, the diverse options will make the A400 FM CM your new favorite cafe machine. 

Restaurant

Concerned about your restaurant staff’s ability to use an espresso machine?

In the typical scenario, servers and restaurant employees don’t know how to run espresso equipment, or have very little training. The A400 FM CM is for this exact situation.

The machine makes drinks from lattes to chocolate milk all by itself when the user pushes a button.

Because it will construct the entire drink in the cup, servers can push the button and do what they do best: multitask for faster, more efficient, and better customer service.

Office

One of the locations most in need of a super-automatic machine like the Franke A400 FM CM is an office.

A super-automatic espresso machine for office employees is going to revolutionize the work environment.

Employees with zero training can have a macchiato made to order without ever having to touch a portafilter or a milk pitcher.

They can skip the expensive trips to the coffee shop and focus on productivity in the office with their afternoon caffeine boost.

Hotel

A hotel with espresso available at breakfast creates a luxurious stay for guests.

You don’t have to take up your staff’s valuable time making drinks for customers with the A400 FM CM since it makes the drinks by itself.

Place one of these machines anywhere you want your guests to access a fresh cup of coffee, a latte, or hot or cold milk.

Convenience Store

The A400 FM CM is ideal for a convenience store looking to upgrade the coffee offerings.

Just like a typical cappuccino machine, the A400 FM CM makes and pours the beverage into the user’s cup.

But unlike the typical cappuccino maker, this model brings unprecedented flavor and quality to the super-automatic machine type.

It will also display custom advertising messages and images to increase sales and help your business thrive.

Cafeteria or Self-Service Location

Whether you need an espresso machine for a corporate cafeteria or for an event space, this machine is perfect for self-service.

Customers and staff will have a five-star coffee in one quick step using the large touchscreen with color pictures to guide them.

Because the machine reaches beyond espresso, it’s practical for locations serving adults and kids. Versatility and ease of use are two of its greatest strengths.

Other Business Types

There are many businesses today creating a unique customer experience by serving fresh lattes and cappuccinos to clientele.

Boutiques, spas, and retail stores of all kinds especially require a machine that can do it all and save the time-consuming effort of a standard espresso machine.

Give your customers more incentive to return again and again with the kind of coffee that rivals the chicest cafe’s.

Description

The A400 FM CM gives everyone the full barista experience at the touch of a button.

The super-automatic Franke A400 FM CM demonstrates how vital automation is to businesses serving outstanding coffee.

Built with innovative Swiss technology, the A400 FM CM makes espresso drinks with a one-button process, creating the most user-friendly operation imaginable and the highest rate of efficiency. 

At the end of the day, the machine cleans itself with a smart CleanMaster program, letting you and your staff apply your energy to productivity.

The A400 FM CM introduces quality never before seen in a super-automatic espresso machine.

Franke designed this machine with pre-infusion and FoamMaster tech to provide the user with results that match the high standards of the finest coffee shops.

Capable of serving the needs of a diverse range of customers and employees, the A400 FM CM can provide warm or cold milk, brewed coffee, and a host of customized drink options to deliver exactly what you want, and nothing less.

Franke brings real change to the coffee world.

This company sets its sights on bringing a fresh spin to coffee equipment to spark genuine innovation. 

The flexible and high-performance A400 FM CM is a practical investment that will help you cultivate a reputation for quality.

Key Features and What They Mean

8 Inch Touchscreen

Users select beverages by picture with the highly visible and intuitive touchscreen complete with two operation modes and programmability. You can also set the screen to display custom images and advertising messages to up sales.

2 Bean Hoppers with Separate Ceramic Grinders

Add different types of coffee to the A400 FM CM to be instantly ground and extracted. Tailor your offerings with any combination of regular, decaf, and specialty coffee.

Pre-Infusion

The pre-infusion method ensures that balanced flavor and extraction are achieved with every espresso.

FoamMaster System

This system gives frothed milk an incredibly creamy texture. It also provides a range of milk foam options for both hot and cold drinks to let the user control the outcomes and create distinctive beverage combinations.

Removable Brew Unit

Change out the brew unit without any special tools to make specialty coffee, espresso, and large cups or multiple cups of coffee at a time.

Adjustable Beverage Spout

Change the height of the beverage spout from 88 to 180mm to fit larger cups. This is great for coffee shops with different cup sizes and office employees filling coffee mugs.

CleanMaster System

The automatic milk cleaning system (with an integrated cleaning cartridge) is compliant with HACCP hygiene standards. Let your employees be more productive with the help of automated maintenance tasks like these.

1 Powder Container for Dry Milk or Cocoa

Add cocoa powder or shelf-stable dry milk to the drink system to prepare drinks in a way that aligns with your business requirements. 

Optional Brewed Coffee

If you like, you can set up your A400 FM CM to make freshly brewed coffee. By making drip coffee one at a time, the machine ensures consistent quality and cuts out wastage of entire pots of coffee sitting unused.

Machine Options

Refrigeration Options

The A400 FM CM is available with a 1 Gallon Milk Side Fridge for fresh milk.

For locations that need simple and convenient fresh milk access, this option is ideal.

Cup Warmer

If the A400 FM CM were a sundae, the Cup Warmer would be the cherry on top. 

The machine will provide up to 120 preheated cups with this option, giving you instant access to cups at the perfect temperature for lattes and hot drinks. 

They’ll keep hot drinks nice and warm to let your customers enjoy them at their own relaxed pace.

  • Front in Black Line, casing in black

Beverage Creations

Brewed coffee Optional
Cappuccino Yes
Steam Optional
Espresso Yes
Flavour shots (sirups) No
Hot water Yes
Coffee Yes
Cold milk Yes
Cold milk foam Yes
Latte Macchiato Yes
Milk coffee Yes
Chocolate Optional
Warm milk Yes
Warm milk foam Yes


Capacity

Recommended daily output (cups) 100 per day
Recommended yearly output (cups) 30000


Dimensions

Height (mm) 744.00 mm
Width (mm) 340.00 mm
Depth (mm) 600.00 mm
Weight (mm) 38.00 kg


Milk System

Foammaster Yes
Second type of fresh milk No
Auto Steam Pro, Programmable milk foam consistency No
Auto Steam, Fully automated milk heating Optional
Milk powder Optional
Capacity fresh milk stockage 5.00 l
Milk (fill level) Yes
Fresh milk temperature adjustable Yes


Bean Hopper

Number bean hoppers 2
Bean hopper lockable Optional
Capacity bean hopper standard 600.00 g
Capacity bean hopper extra large (optional) No g


Water Supply

Fix water connection Yes
Water tank (integrated) No
Water tank (external) Optional


Features & Miscellaneous

Cleaning CleanMaster
Double coffee dispenser Yes
Double milk dispenser Yes
Special outlet for jug No
Number of available brewing units 3
Diameter piston 43-50 mm
Capacity (depending on brewing unit) 16-22 g
Cup recognition Optional
Steam Wand Optional
Seperated hot water dispenser Yes
Coffee dispenser height 85-180 mm
Coffee dispenser adjustable Manual
Capacity grounds container 80
Automatic on/off timer Yes
Noise < 70db

 

Electrical Requirements

Amps 24
Volts 200 - 220 V
Wattage 5300 W

 

 

Common Questions and Answers

Q: What is the difference between a super-automatic espresso machine like the A400 FM CM and an automatic espresso machine?

A: Though they sound similar, there are huge differences between super-automatic and automatic espresso machines. 

With a typical automatic machine, the barista loads a portafilter with ground coffee, inserts it into the group head, and pushes a programmed dosing button. The machine will dispense the espresso and stop automatically at the right volume.

The barista then steams the milk for a milk-based drink and adds it to the espresso. 

The Franke A400 FM CM takes automation much further. It grinds the coffee, brews the espresso, and steams the milk when the user selects the beverage from the digital menu.

This super-automatic model is a one-touch machine that literally makes your drink while you wait.

This is why it’s such a brilliant option for so many different kinds of businesses. Efficiency and user-friendliness like this is hard to beat.

Q: What types of drinks can the A400 FM CM make?

A:  The A400 FM CM can be customized to make many different types of drinks. 

It can do traditional lattes, cappuccinos, and macchiatos. If you add chocolate as a machine option, it can make mocha lattes, hot chocolate, and cold chocolate milk.

It also offers drip coffee, hot water for teas, and a ton of customizable options to make your own personalized drink orders. 

The kind of drink it doesn’t make is a flavored syrup drink. If you want that kind of functionality, check out the Franke A600 FM CM.

Q: How does the FoamMaster system in the A400 FM CM system work?

A:  The FoamMaster presents a brand new approach to steamed milk. It gives you the ability to add milk foam at different consistencies and thicknesses to any type of drink.

It creates latte foam, cappuccino foam—whatever you want. If you want foam on top of a cold drink, this machine will grant your wish. 

Instead of frothing milk by hand (which is possible with the optional steam wand if you prefer), you’ll have beautifully steamed milk delivered by the FoamMaster to any drink.

Q: What is pre-infusion in the A400 FM CM and what does it do for the coffee?

A:  When an espresso machine features pre-infusion, you know that it’s great for serious coffee lovers.

Pre-infusion is an extraction stage that happens before the pump delivers a full-pressure stream of water to the coffee.

In this stage, the coffee is pre-wet and evenly saturated. What this accomplishes is balanced extraction of all the coffee particles.

This is good for the final results. Because the extraction is enhanced, the coffee in your cup is more flavorful with all the nuances intact.

Pre-infusion is added to the A400 FM CM as part of the machine’s quality-enhancing design, giving the user a more delicious cup of coffee.

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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Who Should Buy The Franke A400 FM CM? 

Small Coffee Shop

A fully super-automatic espresso machine like the Franke A400 FM CM has everything a cafe needs to serve excellent espresso drinks—a lot more efficiently.

The A400 FM CM generates up to 100 drinks a day for a fast-paced small cafe. If multitasking between drink production and food service is your goal, this machine provides the necessary support.

Equipped with the latest and best technology like Franke’s unique FoamMaster system and pre-infusion, this model is dedicated to producing the kind of quality found in premium coffee shops.

From cappuccinos, to steamed milk, and even brewed coffee, the diverse options will make the A400 FM CM your new favorite cafe machine. 

Restaurant

Concerned about your restaurant staff’s ability to use an espresso machine?

In the typical scenario, servers and restaurant employees don’t know how to run espresso equipment, or have very little training. The A400 FM CM is for this exact situation.

The machine makes drinks from lattes to chocolate milk all by itself when the user pushes a button.

Because it will construct the entire drink in the cup, servers can push the button and do what they do best: multitask for faster, more efficient, and better customer service.

Office

One of the locations most in need of a super-automatic machine like the Franke A400 FM CM is an office.

A super-automatic espresso machine for office employees is going to revolutionize the work environment.

Employees with zero training can have a macchiato made to order without ever having to touch a portafilter or a milk pitcher.

They can skip the expensive trips to the coffee shop and focus on productivity in the office with their afternoon caffeine boost.

Hotel

A hotel with espresso available at breakfast creates a luxurious stay for guests.

You don’t have to take up your staff’s valuable time making drinks for customers with the A400 FM CM since it makes the drinks by itself.

Place one of these machines anywhere you want your guests to access a fresh cup of coffee, a latte, or hot or cold milk.

Convenience Store

The A400 FM CM is ideal for a convenience store looking to upgrade the coffee offerings.

Just like a typical cappuccino machine, the A400 FM CM makes and pours the beverage into the user’s cup.

But unlike the typical cappuccino maker, this model brings unprecedented flavor and quality to the super-automatic machine type.

It will also display custom advertising messages and images to increase sales and help your business thrive.

Cafeteria or Self-Service Location

Whether you need an espresso machine for a corporate cafeteria or for an event space, this machine is perfect for self-service.

Customers and staff will have a five-star coffee in one quick step using the large touchscreen with color pictures to guide them.

Because the machine reaches beyond espresso, it’s practical for locations serving adults and kids. Versatility and ease of use are two of its greatest strengths.

Other Business Types

There are many businesses today creating a unique customer experience by serving fresh lattes and cappuccinos to clientele.

Boutiques, spas, and retail stores of all kinds especially require a machine that can do it all and save the time-consuming effort of a standard espresso machine.

Give your customers more incentive to return again and again with the kind of coffee that rivals the chicest cafe’s.

Description

The A400 FM CM gives everyone the full barista experience at the touch of a button.

The super-automatic Franke A400 FM CM demonstrates how vital automation is to businesses serving outstanding coffee.

Built with innovative Swiss technology, the A400 FM CM makes espresso drinks with a one-button process, creating the most user-friendly operation imaginable and the highest rate of efficiency. 

At the end of the day, the machine cleans itself with a smart CleanMaster program, letting you and your staff apply your energy to productivity.

The A400 FM CM introduces quality never before seen in a super-automatic espresso machine.

Franke designed this machine with pre-infusion and FoamMaster tech to provide the user with results that match the high standards of the finest coffee shops.

Capable of serving the needs of a diverse range of customers and employees, the A400 FM CM can provide warm or cold milk, brewed coffee, and a host of customized drink options to deliver exactly what you want, and nothing less.

Franke brings real change to the coffee world.

This company sets its sights on bringing a fresh spin to coffee equipment to spark genuine innovation. 

The flexible and high-performance A400 FM CM is a practical investment that will help you cultivate a reputation for quality.

Key Features and What They Mean

8 Inch Touchscreen

Users select beverages by picture with the highly visible and intuitive touchscreen complete with two operation modes and programmability. You can also set the screen to display custom images and advertising messages to up sales.

2 Bean Hoppers with Separate Ceramic Grinders

Add different types of coffee to the A400 FM CM to be instantly ground and extracted. Tailor your offerings with any combination of regular, decaf, and specialty coffee.

Pre-Infusion

The pre-infusion method ensures that balanced flavor and extraction are achieved with every espresso.

FoamMaster System

This system gives frothed milk an incredibly creamy texture. It also provides a range of milk foam options for both hot and cold drinks to let the user control the outcomes and create distinctive beverage combinations.

Removable Brew Unit

Change out the brew unit without any special tools to make specialty coffee, espresso, and large cups or multiple cups of coffee at a time.

Adjustable Beverage Spout

Change the height of the beverage spout from 88 to 180mm to fit larger cups. This is great for coffee shops with different cup sizes and office employees filling coffee mugs.

CleanMaster System

The automatic milk cleaning system (with an integrated cleaning cartridge) is compliant with HACCP hygiene standards. Let your employees be more productive with the help of automated maintenance tasks like these.

1 Powder Container for Dry Milk or Cocoa

Add cocoa powder or shelf-stable dry milk to the drink system to prepare drinks in a way that aligns with your business requirements. 

Optional Brewed Coffee

If you like, you can set up your A400 FM CM to make freshly brewed coffee. By making drip coffee one at a time, the machine ensures consistent quality and cuts out wastage of entire pots of coffee sitting unused.

Machine Options

Refrigeration Options

The A400 FM CM is available with a 1 Gallon Milk Side Fridge for fresh milk.

For locations that need simple and convenient fresh milk access, this option is ideal.

Cup Warmer

If the A400 FM CM were a sundae, the Cup Warmer would be the cherry on top. 

The machine will provide up to 120 preheated cups with this option, giving you instant access to cups at the perfect temperature for lattes and hot drinks. 

They’ll keep hot drinks nice and warm to let your customers enjoy them at their own relaxed pace.

  • Front in Black Line, casing in black

Beverage Creations

Brewed coffee Optional
Cappuccino Yes
Steam Optional
Espresso Yes
Flavour shots (sirups) No
Hot water Yes
Coffee Yes
Cold milk Yes
Cold milk foam Yes
Latte Macchiato Yes
Milk coffee Yes
Chocolate Optional
Warm milk Yes
Warm milk foam Yes


Capacity

Recommended daily output (cups) 100 per day
Recommended yearly output (cups) 30000


Dimensions

Height (mm) 744.00 mm
Width (mm) 340.00 mm
Depth (mm) 600.00 mm
Weight (mm) 38.00 kg


Milk System

Foammaster Yes
Second type of fresh milk No
Auto Steam Pro, Programmable milk foam consistency No
Auto Steam, Fully automated milk heating Optional
Milk powder Optional
Capacity fresh milk stockage 5.00 l
Milk (fill level) Yes
Fresh milk temperature adjustable Yes


Bean Hopper

Number bean hoppers 2
Bean hopper lockable Optional
Capacity bean hopper standard 600.00 g
Capacity bean hopper extra large (optional) No g


Water Supply

Fix water connection Yes
Water tank (integrated) No
Water tank (external) Optional


Features & Miscellaneous

Cleaning CleanMaster
Double coffee dispenser Yes
Double milk dispenser Yes
Special outlet for jug No
Number of available brewing units 3
Diameter piston 43-50 mm
Capacity (depending on brewing unit) 16-22 g
Cup recognition Optional
Steam Wand Optional
Seperated hot water dispenser Yes
Coffee dispenser height 85-180 mm
Coffee dispenser adjustable Manual
Capacity grounds container 80
Automatic on/off timer Yes
Noise < 70db

 

Electrical Requirements

Amps 24
Volts 200 - 220 V
Wattage 5300 W

 

 

Common Questions and Answers

Q: What is the difference between a super-automatic espresso machine like the A400 FM CM and an automatic espresso machine?

A: Though they sound similar, there are huge differences between super-automatic and automatic espresso machines. 

With a typical automatic machine, the barista loads a portafilter with ground coffee, inserts it into the group head, and pushes a programmed dosing button. The machine will dispense the espresso and stop automatically at the right volume.

The barista then steams the milk for a milk-based drink and adds it to the espresso. 

The Franke A400 FM CM takes automation much further. It grinds the coffee, brews the espresso, and steams the milk when the user selects the beverage from the digital menu.

This super-automatic model is a one-touch machine that literally makes your drink while you wait.

This is why it’s such a brilliant option for so many different kinds of businesses. Efficiency and user-friendliness like this is hard to beat.

Q: What types of drinks can the A400 FM CM make?

A:  The A400 FM CM can be customized to make many different types of drinks. 

It can do traditional lattes, cappuccinos, and macchiatos. If you add chocolate as a machine option, it can make mocha lattes, hot chocolate, and cold chocolate milk.

It also offers drip coffee, hot water for teas, and a ton of customizable options to make your own personalized drink orders. 

The kind of drink it doesn’t make is a flavored syrup drink. If you want that kind of functionality, check out the Franke A600 FM CM.

Q: How does the FoamMaster system in the A400 FM CM system work?

A:  The FoamMaster presents a brand new approach to steamed milk. It gives you the ability to add milk foam at different consistencies and thicknesses to any type of drink.

It creates latte foam, cappuccino foam—whatever you want. If you want foam on top of a cold drink, this machine will grant your wish. 

Instead of frothing milk by hand (which is possible with the optional steam wand if you prefer), you’ll have beautifully steamed milk delivered by the FoamMaster to any drink.

Q: What is pre-infusion in the A400 FM CM and what does it do for the coffee?

A:  When an espresso machine features pre-infusion, you know that it’s great for serious coffee lovers.

Pre-infusion is an extraction stage that happens before the pump delivers a full-pressure stream of water to the coffee.

In this stage, the coffee is pre-wet and evenly saturated. What this accomplishes is balanced extraction of all the coffee particles.

This is good for the final results. Because the extraction is enhanced, the coffee in your cup is more flavorful with all the nuances intact.

Pre-infusion is added to the A400 FM CM as part of the machine’s quality-enhancing design, giving the user a more delicious cup of coffee.

PRICE MATCH GUARANTEE

We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.

USA BASED CUSTOMER SERVICE

We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.

FAST AND EASY REPLACEMENTS

If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.

SECURE PAYMENTS & FULL PRIVACY

Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.


30 Day Money Back Guarantee

We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.

That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.

Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.

Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.

La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.

*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.

*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

*Elektra & Ascaso machines cannot be returned after they have been used.

*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.

*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.

*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.

ORDER CONFIRMATION

Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.

Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.

After your order is placed, we will authorize payment from your payment method and reserve your unit.

If there are issues regarding your order - we will contact you immediately to resolve it.

We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.

ORDER SHIPMENT

Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.

Most in stock orders ship within 24 business hours.

Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.

Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.

CANCELLATIONS & REFUNDS

Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.

Customer satisfaction is extremely important to us, and we want to make returns easy & simple.

Returns must meet the following criteria:

Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).

Some hand crafted machines may have slight imperfections from manually hammering the raw materials.

Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.

Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.

Any open box or used equipment will be specially and clearly marked on the individual product page.

Having trouble with your machine? Click here to access our Warranty Repair Request Form.

All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.

In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.

You can contact us there if you have any questions about our warranties before purchasing as well.

We will then provide you with an authorization number which you can use to track your warranty repair status.

Warranty by Brand (Different Warranties Apply to Different Brands):

La Pavoni

  • 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.

Ascaso, Elektra, Macap, Vibiemme

  • 2 year parts and labor on all the machines
  • Lifetime warranty on boilers
  • Repair facilities in New Jersey

Mahlkonig

  • 1 Year Parts and Labor on all Mahlkonig grinders

Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress

  • All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
  • All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
  • Shipping costs to repair items are valid for the first 30 days only.

What is Covered by the Warranty:

  • Manufacturer Defects

Not Covered by Warranty:

  • Plastic and Wearable Parts
  • General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
  • Issues caused by water damage from poor water quality which can result in scale build up.
  • Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
  • Using the product outside of what it was intended to do.
  • Using nonoriginal parts to do repairs on the product.
  • Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
  • Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
  • Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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★ Customer Reviews ★

MajestyCoffee Verified Customer Testomonials

121 reviews
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Hard to hear crack. We are still new at this and machine takes some time to get used to

Mahlkonig gh2

This thing is awesome and arrived SUPER quick!

Quick and easy with a little mess.

As advertised, it tamps consistently. Each tamping process is quicker and easier than manual tamping. I like the fact the process requires only one hand, as opposed to two in manual.
The only drawback is that the tamper surface gets dirty with the grind very quickly (because it does not 'twist" as in manual). After 3 or 4 tamps we have to clean it with a rug or a brush, leaving the coffee grind around the device.
Overall, we are happy with the purchase, and my overworked wrist with a tendonitis thanks a lot. I know it is an expensive investment, but loss of my hand will cost a lot more.

GoodService

Good Service I called to inquire about the PUQ58 and got the answer right away we loved the automatic makes life a little easier for everyone
Thanks

Fiorenzato Evo Electronic Coffee Grinder F64