Gruppo Izzo Alex Duetto IV Plus Espresso Machine MK619
SKU: MK619
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Gruppo Izzo Alex Duetto IV Plus Espresso Machine MK619
The Alex Duetto has been known for years amongst coffee enthusiasts as the leader in dual boiler espresso machines. Now, the Alex Duetto IV espresso machine by Izzo has gone even further into the forefront with a score of great new features that make this machine easier to use while producing the same great tasting espressos and cappuccinos the brand is known for.
The following is a list of functions controlled by the PID:
- Controls the temperature in the group boiler AND the steam boiler. (No Pressure stat)
- Easily changes the machines operational mode from 15 amps to 20 amps.
- Temperature display easily changed from Fahrenheit to Celsius.
- Can program the offset settings for both boilers.
- Default values for P, I, and D can be changed (please consult with our Service Department prior to changing).
- Either boiler can be turned off. (save energy and turn the steam boiler off if you only want espresso)
- Note: You can also turn the steam boiler on and off with a switch on the side of the machine.
For those of you who are uncertain if you have a 15 amp or 20 amp receptacle, please look at the image below. 15 Amp Mode will need to use a converter cord. If you have ANY questions please feel free to call us prior to making a purchase. We are here to help.
Features
**NEW** Inversion of the motor position: The Motor has been installed over the pump- **NEW** Smaller drip tray for more cup clearance
**NEW** Pump adjustable from outside, adjust the pump without disassembling the machine**NEW** New Motor mounts reduces vibration for quieter performance **NEW** NEW PID with shot timer integrated**NEW** Boilers with drain plugs, convenient if you need to ship your machine or descale it**NEW** Mushroom in stainless steel**NEW** Internal Gicler in stainless steel**NEW** Heating elements access, change heating elements without disassembling the machine **NEW** Double precision insert basket included **NEW** Group has been raised for additional clearance allowing use of taller cups **NEW** Magnets behind drip tray to hold it more securely in place Smaller, recessed heater lights Large redesigned drip tray, holds 32 oz. of water Drip tray has catch tray on back, easy to slide in Ergonomic angled portafilters, for ease of use Cup warmer tray with rails, better ventilation Reinforce front to reduce flexing Discharge into drip tray goes down instead of forward, silicone tube no longer visible Easy access expansion valve Lever action, E 61 commercial group with automatic pre-infusion No-Burn articulating steam arm No-Burn articulating hot water arm 3 different style tips (1- 3 hole, 2- 4 hole) Stainless steel base 58mm tamper All stainless construction (including the frame) Large removable drip tray (includes option to drain if desired) Dual boilers PID controller for the group boiler (with 1.0 degree Fahrenheit adjustment) PID controller also controls the steam boiler temperature (and thus pressure) Extremely quiet rotary pump Quiet and more reliable SSR Power Relay Water tank 2.4 liter with low water sensor (cuts power to heater) Lever control to allow switching water source from direct plumb to water tank Low water sensor in the reservoir Red indicator lights clearly marked so you can tell which boiler is receiving power Rubber insulating boots over heating element ends for safety Optional drain kit included 15 or 20 amperage operational mode 2" clearance between the drip tray and the portafilter
Specifications
| Identification | |
| Model | Alex Duetto IV |
| Manufacturer | Izzo |
| Best Use | Small Restaurant \ Office \ Home |
| Engineering | |
| Approvals | |
| Automation | EE \ Semi-Automatic |
| Output Capacity | 20 Espressos Per Hour |
| Boiler | Dual boiler (2.6 liter): Steam Boiler (1.8 liter capacity, 1200 watt heating element) \ Group Boiler (0.8 liter capacity, 800 watt heating element) Copper & Brass |
| Cup Size | Traditional Cup |
| Groups | 1 Group |
| PID Temperature Controller | PID controller for the group boiler (with 1.0 degree Fahrenheit adjustment). PID controller also controls the steam boiler temperature (and thus pressure) |
| Plumbing | Reservoir (2.4 liter) / Plumbing option (low water sensor (cuts power to heater) |
| Pump | Extremely quiet rotary pump |
| Convenience / Functionality | |
| Display | Red indicator lights clearly marked so you can tell which boiler is receiving power |
| Drain Tray | Large removable drip tray (includes option to drain if desired) |
| Hot Water Spigot | 1 Stainless steel no burn hot water spigot |
| Controls | |
| Steam Arms | 1 Stainless steel steam arm with 4-hole steam tip and .9mm holes |
| Dimensions | |
| Height | 16.50 inches |
| Width | 14.25 inches |
| Depth | 17.25 inches |
| Weight | 72 pounds |
| Electrical | |
| Amps / Volts | 15 or 20 Amp operational mode \ 110 Volts |
| Watts | 1200 Watt steam boiler \ 800 Watt group boiler |
| Colors / Options | |
| Colors | Polished Steel |
| Options | |
| Features | Water tank with plastic dust cover. Safety over pressure valve now easy to access and adjust. New tank design--open top for easier access. Alarm beep switch. Custom made knobs. Lever action, E 61 commercial group with automatic pre-infusion. All stainless construction (including the frame). Quiet and more reliable SSR Power Relay. Lever control to allow switching water source from direct plumb to water tank. Rubber insulating boots over heating element ends for safety. |
| Includes | Optional drain kit included. |
Warranty: Two-year parts and labor provided by this website and our distribution partner(s).
Resources
PRICE MATCH GUARANTEE
We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.USA BASED CUSTOMER SERVICE
We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.FAST AND EASY REPLACEMENTS
If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.SECURE PAYMENTS & FULL PRIVACY
Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.30 Day Money Back Guarantee
We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.
That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.
Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.
Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.
La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.
*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.
*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.
*Elektra & Ascaso machines cannot be returned after they have been used.
*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.
*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.
*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.
ORDER CONFIRMATION
Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.
Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.
After your order is placed, we will authorize payment from your payment method and reserve your unit.
If there are issues regarding your order - we will contact you immediately to resolve it.
We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.
ORDER SHIPMENT
Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.
Most in stock orders ship within 24 business hours.
Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.
Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).
Some hand crafted machines may have slight imperfections from manually hammering the raw materials.
Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.
Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.
Any open box or used equipment will be specially and clearly marked on the individual product page.
We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.
That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.
Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.
Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.
La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.
*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.
*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.
*Elektra & Ascaso machines cannot be returned after they have been used.
*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.
*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.
*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.
ORDER CONFIRMATION
Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.
Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.
After your order is placed, we will authorize payment from your payment method and reserve your unit.
If there are issues regarding your order - we will contact you immediately to resolve it.
We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.
ORDER SHIPMENT
Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.
Most in stock orders ship within 24 business hours.
Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.
Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).
Some hand crafted machines may have slight imperfections from manually hammering the raw materials.
Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.
Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.
Any open box or used equipment will be specially and clearly marked on the individual product page.
Having trouble with your machine? Click here to access our Warranty Repair Request Form.
All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.
In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.
You can contact us there if you have any questions about our warranties before purchasing as well.
We will then provide you with an authorization number which you can use to track your warranty repair status.
Warranty by Brand (Different Warranties Apply to Different Brands):
La Pavoni
- 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.
Ascaso, Elektra, Macap, Vibiemme
- 2 year parts and labor on all the machines
- Lifetime warranty on boilers
- Repair facilities in New Jersey
Mahlkonig
- 1 Year Parts and Labor on all Mahlkonig grinders
Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress
- All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
- All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
- Shipping costs to repair items are valid for the first 30 days only.
What is Covered by the Warranty:
- Manufacturer Defects
Not Covered by Warranty:
- Plastic and Wearable Parts
- General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
- Issues caused by water damage from poor water quality which can result in scale build up.
- Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
- Using the product outside of what it was intended to do.
- Using nonoriginal parts to do repairs on the product.
- Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
- Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
- Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Mobile Users - Please Scroll to the Bottom to View Product Reviews.
Gruppo Izzo Alex Duetto IV Plus Espresso Machine MK619
The Alex Duetto has been known for years amongst coffee enthusiasts as the leader in dual boiler espresso machines. Now, the Alex Duetto IV espresso machine by Izzo has gone even further into the forefront with a score of great new features that make this machine easier to use while producing the same great tasting espressos and cappuccinos the brand is known for.
The following is a list of functions controlled by the PID:
- Controls the temperature in the group boiler AND the steam boiler. (No Pressure stat)
- Easily changes the machines operational mode from 15 amps to 20 amps.
- Temperature display easily changed from Fahrenheit to Celsius.
- Can program the offset settings for both boilers.
- Default values for P, I, and D can be changed (please consult with our Service Department prior to changing).
- Either boiler can be turned off. (save energy and turn the steam boiler off if you only want espresso)
- Note: You can also turn the steam boiler on and off with a switch on the side of the machine.
For those of you who are uncertain if you have a 15 amp or 20 amp receptacle, please look at the image below. 15 Amp Mode will need to use a converter cord. If you have ANY questions please feel free to call us prior to making a purchase. We are here to help.
Features
**NEW** Inversion of the motor position: The Motor has been installed over the pump- **NEW** Smaller drip tray for more cup clearance
**NEW** Pump adjustable from outside, adjust the pump without disassembling the machine**NEW** New Motor mounts reduces vibration for quieter performance **NEW** NEW PID with shot timer integrated**NEW** Boilers with drain plugs, convenient if you need to ship your machine or descale it**NEW** Mushroom in stainless steel**NEW** Internal Gicler in stainless steel**NEW** Heating elements access, change heating elements without disassembling the machine **NEW** Double precision insert basket included **NEW** Group has been raised for additional clearance allowing use of taller cups **NEW** Magnets behind drip tray to hold it more securely in place Smaller, recessed heater lights Large redesigned drip tray, holds 32 oz. of water Drip tray has catch tray on back, easy to slide in Ergonomic angled portafilters, for ease of use Cup warmer tray with rails, better ventilation Reinforce front to reduce flexing Discharge into drip tray goes down instead of forward, silicone tube no longer visible Easy access expansion valve Lever action, E 61 commercial group with automatic pre-infusion No-Burn articulating steam arm No-Burn articulating hot water arm 3 different style tips (1- 3 hole, 2- 4 hole) Stainless steel base 58mm tamper All stainless construction (including the frame) Large removable drip tray (includes option to drain if desired) Dual boilers PID controller for the group boiler (with 1.0 degree Fahrenheit adjustment) PID controller also controls the steam boiler temperature (and thus pressure) Extremely quiet rotary pump Quiet and more reliable SSR Power Relay Water tank 2.4 liter with low water sensor (cuts power to heater) Lever control to allow switching water source from direct plumb to water tank Low water sensor in the reservoir Red indicator lights clearly marked so you can tell which boiler is receiving power Rubber insulating boots over heating element ends for safety Optional drain kit included 15 or 20 amperage operational mode 2" clearance between the drip tray and the portafilter
Specifications
| Identification | |
| Model | Alex Duetto IV |
| Manufacturer | Izzo |
| Best Use | Small Restaurant \ Office \ Home |
| Engineering | |
| Approvals | |
| Automation | EE \ Semi-Automatic |
| Output Capacity | 20 Espressos Per Hour |
| Boiler | Dual boiler (2.6 liter): Steam Boiler (1.8 liter capacity, 1200 watt heating element) \ Group Boiler (0.8 liter capacity, 800 watt heating element) Copper & Brass |
| Cup Size | Traditional Cup |
| Groups | 1 Group |
| PID Temperature Controller | PID controller for the group boiler (with 1.0 degree Fahrenheit adjustment). PID controller also controls the steam boiler temperature (and thus pressure) |
| Plumbing | Reservoir (2.4 liter) / Plumbing option (low water sensor (cuts power to heater) |
| Pump | Extremely quiet rotary pump |
| Convenience / Functionality | |
| Display | Red indicator lights clearly marked so you can tell which boiler is receiving power |
| Drain Tray | Large removable drip tray (includes option to drain if desired) |
| Hot Water Spigot | 1 Stainless steel no burn hot water spigot |
| Controls | |
| Steam Arms | 1 Stainless steel steam arm with 4-hole steam tip and .9mm holes |
| Dimensions | |
| Height | 16.50 inches |
| Width | 14.25 inches |
| Depth | 17.25 inches |
| Weight | 72 pounds |
| Electrical | |
| Amps / Volts | 15 or 20 Amp operational mode \ 110 Volts |
| Watts | 1200 Watt steam boiler \ 800 Watt group boiler |
| Colors / Options | |
| Colors | Polished Steel |
| Options | |
| Features | Water tank with plastic dust cover. Safety over pressure valve now easy to access and adjust. New tank design--open top for easier access. Alarm beep switch. Custom made knobs. Lever action, E 61 commercial group with automatic pre-infusion. All stainless construction (including the frame). Quiet and more reliable SSR Power Relay. Lever control to allow switching water source from direct plumb to water tank. Rubber insulating boots over heating element ends for safety. |
| Includes | Optional drain kit included. |
Warranty: Two-year parts and labor provided by this website and our distribution partner(s).
Resources
PRICE MATCH GUARANTEE
We want to make sure that you get the best prices online. Period. We guarantee the lowest price or we will refund and the difference. For more information please visit our Price Match Guarantee page.USA BASED CUSTOMER SERVICE
We know how important getting a new workstation is to you. That’s why our customer service team is standing by both before and after your purchase. We’re available via phone, email, and live chat to answer any questions you may have.FAST AND EASY REPLACEMENTS
If any damages or issues occurred during the shipping of your product we will send out a replacement unit usually within one business day.SECURE PAYMENTS & FULL PRIVACY
Your privacy is extremely important to us at Majesty Coffee. Our website is free from viruses and all sensitive information submitted through the website is completely secure and protected.
30 Day Money Back Guarantee
We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.
That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.
Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.
Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.
La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.
*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.
*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.
*Elektra & Ascaso machines cannot be returned after they have been used.
*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.
*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.
*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.
ORDER CONFIRMATION
Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.
Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.
After your order is placed, we will authorize payment from your payment method and reserve your unit.
If there are issues regarding your order - we will contact you immediately to resolve it.
We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.
ORDER SHIPMENT
Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.
Most in stock orders ship within 24 business hours.
Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.
Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).
Some hand crafted machines may have slight imperfections from manually hammering the raw materials.
Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.
Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.
Any open box or used equipment will be specially and clearly marked on the individual product page.
We want to ensure that you are completely satisfied with your purchase. Know that you can buy with confidence when shopping with Majesty Coffee.
That’s why we offer a Full 30 Day Hassle free return policy on most of our machines*. See below for non-returnable items.
Ship the item back to us in like-new condition during this period with all original pieces and packaging and we will refund your money minus any special promotions. Restocking fees may apply.
Please note: Any damage or if the machine isn’t returned in like-new condition may result in an an additional restocking fee.
La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies by if there is damage.
*All La Pavoni Commercial Machine sales are final with 1 year warranty base warranty. Please contact us about purchasing longer warranties.
*All Nuova SImonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.
*Elektra & Ascaso machines cannot be returned after they have been used.
*UNIC, La Spaziale, La Marzocco, and Slayer commercial machine sales are final and non-returnable.
*Ditting USA Grinders cannot be returned after the box has been opened. 15% restocking and return shipping fees will be deducted from return credit.
*La Marzocco GS3 machines, including GS3 MP & GS3 AP, are final and non-returnable.
ORDER CONFIRMATION
Once you complete your checkout using your preferred payment method, you will be sent an order confirmation.
Order confirmations will be sent via email, and you can select to have confirmations sent to your phone via SMS.
After your order is placed, we will authorize payment from your payment method and reserve your unit.
If there are issues regarding your order - we will contact you immediately to resolve it.
We can hold units as long as you like to if you have specific delivery dates, or we can upgrade you to expedited shipping if you need it within a specific time frame. Orders can be cancelled for a 100% refund any time before the unit ships out to you.
ORDER SHIPMENT
Our customer service offices are located in Lewes, Delaware and we have warehouses across the country including NY, NC, and WA.
Most in stock orders ship within 24 business hours.
Commercial machines by brands such as La Pavoni may take up to 4 weeks to ship since they are imported direct from Italy.
Estimated arrival time can be 1-6 business days after shipment. Please contact us for rush shipping rates and options.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@majestycoffee.com.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to hello@majestycoffee.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry, excluding commercial espresso machines, can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Items may be subject to up to a 15% restocking fee. Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions. Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
In-House Testing & Manufacturing Our espresso machines and grinders are high quality, specialty equipment. They are manufactured mainly in Italy, Spain, and Germany (for Mahlkonig grinders).
Some hand crafted machines may have slight imperfections from manually hammering the raw materials.
Many products are bench tested prior to shipping to ensure they are in perfect working condition before arriving at your location.
Therefore, some coffee grinds and remnants of water may be visible upon receiving the machine. This does not indicate the machine is used. We only ship brand new machines unless we state otherwise.
Any open box or used equipment will be specially and clearly marked on the individual product page.
Having trouble with your machine? Click here to access our Warranty Repair Request Form.
All machines come with a minimum 1 year warranty. Longer warranties may be noted in listing or purchased through us.
In order to obtain and schedule a warranty related repair, please contact us at hello@majestycoffee.com.
You can contact us there if you have any questions about our warranties before purchasing as well.
We will then provide you with an authorization number which you can use to track your warranty repair status.
Warranty by Brand (Different Warranties Apply to Different Brands):
La Pavoni
- 1-Year Warranty with proof of purchase on all parts. Labor may be extra depending on the product. Please contact us for additional warranty details by machine. Repair and installation facilities around the country.
Ascaso, Elektra, Macap, Vibiemme
- 2 year parts and labor on all the machines
- Lifetime warranty on boilers
- Repair facilities in New Jersey
Mahlkonig
- 1 Year Parts and Labor on all Mahlkonig grinders
Quick Mill, Groupo Izzo, M&V Ambient Vesuvius, La Spaziale Vivaldi, La Spaziale Dream, Rocket, Faema / Cimbali, Rancilio, Nuova Simonelli, Fiorenzato, Mazzer Grinders, Compak Grinders, Baratza Grinders, Puqpress
- All of our home machines for these brands come with a Minimum 1 Year Warranty for Parts and Labor (unless a longer warranty is noted in the product description).
- All of our commercial machines from these brands come with a Minimum 1-Year Warranty for Parts Only (unless otherwise noted).
- Shipping costs to repair items are valid for the first 30 days only.
What is Covered by the Warranty:
- Manufacturer Defects
Not Covered by Warranty:
- Plastic and Wearable Parts
- General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
- Issues caused by water damage from poor water quality which can result in scale build up.
- Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
- Using the product outside of what it was intended to do.
- Using nonoriginal parts to do repairs on the product.
- Any service from any third party outside of Majesty Coffee or our partners will void the warranty. This includes onsite labor or at a third party facility. We also do not cover costs for repairs that have not gone through Majesty Coffee.
- Factors otherwise referred to as Acts of God (fire, floods, weather, etc).
- Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
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MEET OUR CUSTOMERS
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“Excellent service Really happy with the service I received from MajestyCoffee on my order. Needed my order in a pinch, and they shipped the PEAK out the same day, but it arrived with a missing part. I emailed them and they sent the replacement piece out the next day without any hassle. Will definitely be ordering more machines from them. ”
- Jonathan C. (Mahlkonig PEAK Espresso Grinder Customer)
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“Painless transaction, prompt delivery. ”
- Arthur S. (Mahlkonig K30 Customer)
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“Great job y'all. Love the machine, packaging for shipment was awesome. I was afraid there might be damage but it was fine. Great job of taking the order and keeping me up to date on shipping. It arrived on the exact date you said it would. ”
- Allen (Quick Mill QM67 Evo Espresso Machine Customer)
